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Full of Life's Information Advice and Support Service (IASS)

If your child has a disability or any other special educational needs, the Independent Advice and Support Service can help. The service offers independent advice, information and guidance on issues relating to SEN and Disability. The service is for parents of disabled children and young people (0-25 yrs) with SEN and informs them about their rights and the rights of their child under Education Law, as well as local policies and practice in the areas of Education, Health and Social Care.

The service aims to empower parents, carers and young people to participate effectively in planning and decision making around their child's education, health and care. 

Some of the areas we cover are:

  • Diagnosis
  • SEN Support (school based support for children/young people without an EHC Plan)
  • Education, Health and Social Care (EHC) planning/assessment process 
  • EHC Plans and Annual Reviews
  • Local Offer
  • Personal Budget
  • Social Care Assessment and Packages
  • Exclusions
  • Phase Transfers (Nursery to Primary, Primary to Secondary, Secondary to College or Further Education)
  • Communicating with the Local Authority
  • Nurseries, Schools and Colleges
  • Disagreement resolutions (Complaints, Mediation and Tribunals)
  • Understanding professionals reports and other relevant documents
  • Preparing for and attending meetings (as support)
  • Form filling
  • Signposting to other agencies

Who to contact

Contact Name
Allison Ambrogi
Contact Position
Information, Advice and Support Coordinator
 020 8960 9064
Social Media
Visit Full of Life's website
Parent Organisation
Full of Life

Where to go

Full of Life
Kensal House Annex
379 Ladbroke Grove
W10 5BQ

Other Details


Table of costs
Table of costs
AmountCost Type
Free of charge

Local Offer

Local Offer Record `
Who is this service available to?

The Independent Advice and Support Service is for parent carers of school age disabled children and children with special educational needs living in the Royal Borough of Kensington and Chelsea.

How do you access this service?

The majority of Full of Life’s services are categorised as universal services, which means that it is available to all children and adults with disabilities and special educational needs and complex needs.

To access all of Full of Life’s services, parents must be parent carers of children or adults with disabilities or special educational needs; living in the Royal Borough of Kensington and Chelsea.

Parents can self-refer, or be referred by a relevant professional at any time by contacting Full of Life.

How do we ensure the quality of this service?

All of Full of Life’s services are quality assured by:

  • Quarterly monitoring

  • Management committee meetings with professionals from education, health and social care in attendance

  • Annual reports/reviews; and

  • Parent carer service evaluations via an online survey

  • Parents are also given the opportunity to share their views during the Parent Forums.

The young people and staff are also given regular opportunities to give feedback on Full of Life’s Services for young people. All of this information is used to shape and develop services.

Last Updated 20/11/2019

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