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Citizen's Advice Kensington and Chelsea

Service/Activity is free

Citizens Advice Kensington and Chelsea provides free, confidential, impartial and independent advice to the people of Kensington and Chelsea. Support is offered through:

Telephone Advice

You can contact an adviser for free on our Adviceline. Open Monday – Friday 9am-5pm.

Please be aware, during times it may take 30-45 minutes to speak to one of our advisers.

Advice appointments:

We offer face-to-face appointments if you need in-person support. An appointment lasts up to 45 minutes and are booked via the Adviceline or at one of our community drop-in services.

For filling appointments:

We offer longer face-to-face appointments if you need support in completing common types of application forms, including for benefits, housing, and citizenship.

Online self-help:

Our website offers 24-hour access to up-to-date information on a range of issues Citizens Advice

We also offer specialist telephone services that are supported by national Citizens Advice.

Debt Helpline:

If you have a debt or money issue like rent arrears, credit card problems or are struggling to pay your bills, call: 0800 240 4420

Lines are open Monday to Friday, 9am to 5pm and Saturday, 9:30am to 1pm.

Help to Claim Service:

If you a question about starting a Universal Credit claim or would like help setting up a Universal Credit claim, call: 0800 144 8 444

Lines are open Monday to Friday, 8am to 6pm. Lines are closed on bank holidays.

Who to contact

 0800 144 8848 (Freephone Adviceline)
 0808 278 7982 (Adviceline)
Citizens Advice Kensington and Chelsea

Where to go

Citizens Advice Kensington and Chelsea
Chelsea Old Town Hall (back of the building)
Kings Road

Other Details


Table of costs
Table of costs
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Last Updated 20/07/2023

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