Citizens Advice Kensington and Chelsea provides free, confidential, impartial and independent advice to the people of Kensington and Chelsea. Support is offered through:
Telephone Advice
You can contact an adviser for free on our Adviceline. Open Monday – Friday 9am-5pm.
Please be aware, during times it may take 30-45 minutes to speak to one of our advisers.
Advice appointments:
We offer face-to-face appointments if you need in-person support. An appointment lasts up to 45 minutes and are booked via the Adviceline or at one of our community drop-in services.
For filling appointments:
We offer longer face-to-face appointments if you need support in completing common types of application forms, including for benefits, housing, and citizenship.
Online self-help:
Our website offers 24-hour access to up-to-date information on a range of issues Citizens Advice
We also offer specialist telephone services that are supported by national Citizens Advice.
Debt Helpline:
If you have a debt or money issue like rent arrears, credit card problems or are struggling to pay your bills, call: 0800 240 4420
Lines are open Monday to Friday, 9am to 5pm and Saturday, 9:30am to 1pm.
Help to Claim Service:
If you a question about starting a Universal Credit claim or would like help setting up a Universal Credit claim, call: 0800 144 8 444
Lines are open Monday to Friday, 8am to 6pm. Lines are closed on bank holidays.
