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Abbey House (Yarrow Housing)

Last Updated 30/05/2019

Toilet suitable for wheelchair users
Dietary needs catered for
Disabled parking available, restrictions may apply
Communication aids, such as Makaton, are used
Wheelchair accessibile venue
On Site Parking
Outside Play Opportunities

Abbey House is a Supported Living Service, providing individual Domiciliary Care support for our tenants. 

We are committed to providing quality, safe and person centred care for people with learning disability in a way that promote  greater choice and control over their lives;

  • promote and encourage independent living for people with learning disabilities;
  • increase Service Users’ ability to maintain their tenancy and meet  occupancy obligations;
  • develop and improve individuals’ support network;
  • and to enable users to access health, employment, housing, education, day opportunities through Person Centred Planning and Health Action Planning. 

The service falls under the organisation Domiciliary Care registration.



Who to contact

Contact Name
Judy Miller
Contact Position
Yarrow Housing
Telephone
 020 7792 3094
 020 8735 4600
Website
Yarrow Housing website

Where to go

Name
Yarrow Housing
Address
London
Postcode
W11

Local Offer

Local Offer Record `
Who is this service available to?

Abbey House is available to Kensington and Chelsea service users on referral. All service user are male, age ranges from 30-88

When is this service available?

Abbey House is opened 24hrs with highly skilled staff. We have staff on sleep over and waking night to ensure service user needs are met during the day and at night

How do you access this service?

You can access the service through referral from Kensington and Chelsea Learning Disability Team

How do we ensure the quality of this service?

We ensure the quality of our service by:

 

Providing personalised support based on the person’s choices, preferences and wishes

 

 

    • Making sure people have a say in how their service is run including holding regular service user meetings and engagement events at Central Office

 

    • Monitoring outcomes for people and checking these are being achieved

 

    • Checking through 6 monthly quality questionnaires that people are happy and satisfied with their service

 

    • Monitoring through 12 monthly quality questionnaires that carers, family members and  professionals are happy with the service

 

 

The outcomes of our quality assurance system are reported regularly to our Quality Committee and Board. People with learning disabilities are members of our Board and are influential in ensuring our service meets and exceeds Yarrow’s quality standards.

 

www.cqc.org.uk            and follow the links.

What to do if you have a complaint?

Yarrow has an easy read complaint procedure. We will give you a copy.

 

If you are not happy you can complain personally or in writing to the staff and manager of the service about your complaint. They will try to sort out your complaint as soon as possible. If you are still not happy you can tell or write to the Care Services Manager or the Director of Care & Support who will investigate your complaint and tell you what they will do to resolve the problem. 

 

When you make a complaint you can ask a family member, a friend or advocate to help you.

Can parents and young people buy this service as part of their SEND personal budget?

Yes

Local Offer Age Bands
Transitions to Adulthood (16+)
Needs Level
High
Low
Medium
SEN Provision Type
Specialist

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