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Piper House

Qualified first-aider on site
Toilet suitable for wheelchair users
Communication aids, such as Makaton, are used
Wheelchair accessibile venue
Suitable for an individual with hearing impairment
Suitable for an individual with vision impairment

Piper House is a supported living scheme, which promotes the importance of independence and community integration amongst its residents (otherwise referred to as customer).

Piper House is a newly refurbished building. It consists of 12 flats (11 studio flats and one, one bedroom flat), a staff office and visitor accessible toilet and staff room on the first floor. There is a fully accessible passenger lift for wheel chair users; serving upper floors. Internal doors are power operated and access controlled for staff and residents to ensure safety.

Specially designed Kitchen space with adjustable height to enable individuals to be involved in meal preparation. 8 of the flats have a ceiling track hoist from the bathroom to the bedroom area for people with physical disability(ies).

There is a telecare system (cords) that alert staff if residents experience a problem and need assistance. The telecare system is linked to fire alarms; smoke systems; and door entry system for security and safety purposes. Moreover there is a communal lobby area and a garden on the ground floor, which is available to both residents and visitors.

Personal support and care assistants are available 24/7 and are employed by Look Ahead Care and Support and paid for via a contract with the local authority. By using your personal budget you can choose to have all of your care provided by Look Ahead or you can use another agency or individual to carry out some aspects of your care.

The staff’s remit is to provide residents with personal care and support in the following areas:

  • Cooking
  • Food Shopping
  • Planning i.e. financial
  • Travel assistance
  • Accessing leisure activities/facilities
  • Booking and/or arranging visits; and
  • Support with personal hygiene Where necessary, the staff will assist with the above matters and more. They are further responsible for contributing to the customer’s multi-disciplinary meetings and will feedback to other professionals about the customer progress on a weekly basis.

Piper House is managed by The Westminster Society on behalf of the Local Authority

Who to contact

Contact Name
For assessment for referral please contact the Community Learning and Disability Team:
 020 7313 6843/6880
Website for Further Information about Piper House

Where to go

The Westminster Society
16a Croxley Road
W9 3HL

Other Details


Age Ranges
18 years and over

Local Offer

Local Offer Record `
Who is this service available to?

Piper House provides specialist accommodation to individuals aged 18+ who have a learning disability, and complex physical and/or behavioural needs.

How do you access this service?

Piper House is a specialist service that requires a referral from the community learning and disability team.

Individuals wishing to access this service must be known to the Community Learning Disability Team or adult’s transition team in Kensington and Chelsea. The Community Learning Disability Team will hold a housing meeting and use a needs assessment and a risk assessment to determine eligibility and availability.

Depending on the outcome of this, the Community Learning Disability Team will make a referral to Piper House. Piper House will follow their own assessment process to determine the level of support the individual needs to support their care plan.

How do we ensure the quality of this service?

Piper House is registered through the Care Quality Commission and it is monitored by Kensington and Chelsea contract management team.

In addition, Piper House has a customer complaints process that residents, parents and/or carers can use to raise their concerns in confidence.

Local Offer Age Bands
Transitions to Adulthood (16+)
Needs Level
SEN Provision Type
Last Updated 18/04/2019

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