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Percy Road (Yarrow Housing)



Percy Road is a supported living service, for four adults with learning disabilities. The staff team are committed to providing quality, safe and person centred support in a way that promotes greater choice and control over their lives. The team focuses on encouraging service users to be as independent as they possibly can, supporting them in understanding and maintaining their tenancy, to access day opportunities, health, employment and education through Person Centred Planning and Health Action Planning.

The service falls under the organisations Domiciliary Care Registration.



Who to contact

Contact Name
Sonia Gray
Telephone
 020 8743 8541
E-mail
 sonia.gray@yarrowhousing.org.uk
Website
Yarrow Housing website

Where to go

Name
Yarrow Housing
Address
London
Postcode
W12

Local Offer

Local Offer Record `
Who is this service available to?

Any service user who wishes to and is suitable for this type of service


The service is available to service users who are quite abled physically, this service is not suited for wheelchair users, or people with visual impairment. 

When is this service available?

7 days per week, 24 hours

How do you access this service?

Referrals can be made via H&F Learning Disability Team. All applications must be accompanied by an assessment of needs, stating the reasons for referral or application and specific services sought.


This will include a financial assessment, which will determine any local authority or health service funding to which the applicant may be entitled.


Each application is given careful consideration by the home manager, staff and Yarrows senior managers. A final decision is taken at a multi-disciplinary admissions meeting to which everyone involved in the application including the service user, carers and representatives are invited to attend.  If agreement is reached to admit the service user, an initial action plan is drawn up to decide the next steps in the process. Introductory visits will commence for example coming to visit the service and meet the other service users.

How do we ensure the quality of this service?

We ensure the quality of our service by:


Providing personalised support based on the person’s choices, preferences and wishes



  • Making sure people have a say in how their service is run including holding regular service user meetings and engagement events at Central Office

  • Monitoring outcomes for people and checking these are being achieved

  • Checking through 6 monthly quality questionnaires that people are happy and satisfied with their service

  • Monitoring through 12 monthly quality questionnaires that carers, family members and  professionals are happy with the service


The outcomes of our quality assurance system are reported regularly to our Quality Committee and Board. People with learning disabilities are members of our Board and are influential in ensuring our service meets and exceeds Yarrow’s quality standards.


www.cqc.org.uk            and follow the links.

What to do if you have a complaint?

Yarrow has an easy read complaint procedure. We will give you a copy.


If you are not happy you can complain personally or in writing to the staff and manager of the service about your complaint. They will try to sort out your complaint as soon as possible. If you are still not happy you can tell or write to the Care Services Manager or the Director of Care & Support who will investigate your complaint and tell you what they will do to resolve the problem. 


When you make a complaint you can ask a family member, a friend or advocate to help you.

Can parents and young people buy this service as part of their SEND personal budget?

Yes – only those 18 years and above

Local Offer Age Bands
Transitions to Adulthood (16+)
Needs Level
High
Low
Medium
SEN Provision Type
Specialist
Last Updated 02/08/2019

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