The Information Service is a specialist service that has been created to provide practical information for families who have a child/adult with any level of disability and/or special educational needs. All information is relevant to those aged 0 – 25 and above.
The service ensures that families are fully informed about their services, their choices and their rights. There is an online information service which is fully accessible through the Full of Life website, as well as free downloadable information resources, a telephone advice line, Facebook, Twitter pages and quarterly newsletters.
Full of Life’s information service is available to parents of disabled children/adults of all ages living in the Royal Borough of Kensington and Chelsea.
How do you access this service?
The majority of Full of Life’s services are available to all children/adults with disabilities and special educational needs. Full of Life’s Services for young people is only available to young people with complex needs. To access all of Full of Life’s services, parents must be parent carers of children or adults with disabilities or special educational needs living in the Royal Borough of Kensington and Chelsea. Parents can self-refer, or be referred by a relevant professional at any time by contacting Full of Life via phone or email.
How do we ensure the quality of this service?
All of Full of Life’s services are quality assured by:
Quarterly monitoring
Management committee meetings with professionals from education, health and social care in attendance
Annual reports/reviews; and
Parent carer service evaluations via an online survey
Parents are also given the opportunity to share their views during the Parent Forums.
The young people and staff are also given regular opportunities to give feedback on Full of Life’s Services for young people. All of this information is used to shape and develop services.
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