Emergency and useful contact numbers

Emergency contact numbers

An emergency contact number has been set up for anyone concerned for loved ones, please call the casualty bureau on 0800 0961 233.

Residents who are displaced due to the fire please call 020 7361 3008.

DWP has set up a dedicated benefit enquiry line for people affected by the Grenfell Tower fire.

The following numbers will be manned between 8am and 6.30pm Monday – Friday: 

020 7941 6661

020 7941 6634

020 7941 6671


Those people affected by the Grenfell Tower fire, either directly or indirectly, and in need of mental health support or psychological therapy can call a dedicated NHS response service number where people can get access to mental health support services as well as information and advice 24 hours a day, 7 days a week, and 365 days per year.

The number to call is 0800 0234 650 or email cnw-tr.spa@nhs.net

For more information NHS England has issued advice on coping with stress following a major incident and how to find mental health support services.

Kensington Leisure Centre remains closed to the public as it is being used as a rest stop and staging area to support the emergency services and the local community.

Royal Mail

If you have been impacted by the fire at Grenfell Tower your mail is being kept safe for you at the Royal Mail Delivery Centre:

Royal Mail
Unit 20-23
West London Delivery Office
7 Premier Park Road
NW10 7NZ

Opening times 8am to 2pm Monday to Saturday

If you have ID you can collect it. If you have lost your ID, please call 01752 387055 before you visit us, we will make arrangements for you to collect it.

We are also offering a mobile service if you are unable to get to us. You can collect your mail from our vehicle which will be at the Westway Sports Centre car park.
Please call 01752 387055 for details and to book your collection.

A free redirection service is also available for one year. Please call us on 01752 387055 to discuss this.