Chelsea Pilot streets ahead

11 January 2018

A zero tolerance approach to busy construction sites that cause traffic congestion and antisocial behaviour is being taken by Kensington and Chelsea Council as part of a new enforcement pilot that is a London first and was launched this week.

A total of 23 ‘hot spot’ construction sites in the south west area of the Royal Borough will be actively monitored by a hand-picked pilot team, consisting of officers from across the Council’s Environmental Services.

The Chelsea Pilot also aims to make reporting problematic construction sites to the Council easier than ever for residents. A designated telephone number, email and local HQ will make the team accessible and easy to reach for residents.

The Chelsea Pilot will be tested and reviewed over the next three months. Depending on its success it may be rolled out across other areas of the borough later in the year.

Kensington and Chelsea Council’s Deputy Leader, Cllr Will Pascall, said: “Whilst we welcome considerate contractors to our borough, we know our residents are becoming increasingly frustrated by construction sites that cause traffic congestion, noise pollution and other antisocial problems. Equally, we are aware that residents can be frustrated by the range of Council services they need to contact to report these matters.

“The Chelsea Pilot is about streamlining the service into a one-stop shop so residents can report these matters easily. By being locally based, the pilot team will be able to respond quickly to reports of enforcement breaches, taking a zero tolerance approach to poorly managed sites and reducing repeat complaints.”

Chair of the Chelsea Society, Dr James Thompson, said: “We strongly support this initiative and will contribute responses and monitor progress. Until residents can see real changes in the enforcement of regulations they will continue to be dissatisfied with processes which seem to favour developers over residents. A vigorous enforcement service, with a unified Council response under a single contact person and telephone number will have a very positive impact.”

To raise an enforcement issue with the Chelsea Pilot Team call 020 7361 3650 or email Alternatively residents can visit Chelsea Old Town Hall in King’s Road on Monday 1pm to 4pm, Wednesday 8am to 12pm and Thursday 1pm to 4pm.