Commercial Waste Customer Survey

Please answer the questions below about our service. Your feedback will help us improve our services for all our customers.

	Please tell us which borough provides your service

	Please tell us
	Your business name
	Your business postcode

	How do you usually contact us?

	What was the reason for your last contact with us?

Please specify

What methods of contact are you happy to use? (please tick all that apply)

Phone

Website

Face to face

Letter

Text

Smartphone app

Other

Have you done, or would you like to do any of the following on our website?

Order waste / recycling bags

Order waste / recycling bags I have done this before

I have done this before

Order waste / recycling bags I would like to do this

I would like to do this

Order waste / recycling bags I would not do this

I would not do this

Report a missed collection

Report a missed collection I have done this before

I have done this before

Report a missed collection I would like to do this

I would like to do this

Report a missed collection I would not do this

I would not do this

Query an invoice

Query an invoice I have done this before

I have done this before

Query an invoice I would like to do this

I would like to do this

Query an invoice I would not do this

I would not do this

Arrange a special collection

Arrange a special collection I have done this before

I have done this before

Arrange a special collection I would like to do this

I would like to do this

Arrange a special collection I would not do this

I would not do this

Pay for the service

Pay for the service I have done this before

I have done this before

Pay for the service I would like to do this

I would like to do this

Pay for the service I would not do this

I would not do this

Read waste updates (legislation)

Read waste updates (legislation) I have done this before

I have done this before

Read waste updates (legislation) I would like to do this

I would like to do this

Read waste updates (legislation) I would not do this

I would not do this

Read the e-newsletter

Read the e-newsletter I have done this before

I have done this before

Read the e-newsletter I would like to do this

I would like to do this

Read the e-newsletter I would not do this

I would not do this

	What other things would you like to be able to do via our website?

How would you rate the different aspects of our service? On a scale of 1 to 5, where 1 is very poor and 5 is excellent

Customer service

Customer service 1 - very poor

1 - very poor

Customer service 2

Customer service 3 - neutral

3 - neutral

Customer service 4

Customer service 5 - excellent

5 - excellent

Waste collection service

Waste collection service 1 - very poor

1 - very poor

Waste collection service 2

Waste collection service 3 - neutral

3 - neutral

Waste collection service 4

Waste collection service 5 - excellent

5 - excellent

Recycling collection service

Recycling collection service 1 - very poor

1 - very poor

Recycling collection service 2

Recycling collection service 3 - neutral

3 - neutral

Recycling collection service 4

Recycling collection service 5 - excellent

5 - excellent

Flexibility of our service

Flexibility of our service 1 - very poor

1 - very poor

Flexibility of our service 2

Flexibility of our service 3 - neutral

3 - neutral

Flexibility of our service 4

Flexibility of our service 5 - excellent

5 - excellent

Information about our service

Information about our service 1 - very poor

1 - very poor

Information about our service 2

Information about our service 3 - neutral

3 - neutral

Information about our service 4

Information about our service 5 - excellent

5 - excellent

Billing process

Billing process 1 - very poor

1 - very poor

Billing process 2

Billing process 3 - neutral

3 - neutral

Billing process 4

Billing process 5 - excellent

5 - excellent

Website

Website 1 - very poor

1 - very poor

Website 2

Website 3 - neutral

3 - neutral

Website 4

Website 5 - excellent

5 - excellent

	If you have rated any of the above services 3 or below, please tell us why?

Q10

Do you recycle your waste?

Yes

If Yes, what percentage would you say you recycle?

Q11

	What would encourage you to recycle more of your waste?

Q12

We are able to provide a recycling box that is suitable for the office/retail environment. Would you like more information on this?

Yes

Q13

	On a scale of 0 to 10, how likely are you to recommend our service to another business in your area?

Q14

	Do you have any further comments or suggestions for improvements to our service?

About your business

Q15

	How many employees do you have on your site?

Q16

	What is your business type?

Q17

	To help us keep records up to date and provide you with updates, please provide the details of the best person of contact regarding the company's waste collection. (If you do not wish to provide a direct work email address, a generic / shared company email address is fine).
	Contact name
	Email address
	Phone number

Q18

	If you have any further comments or questions and would like to be contacted to discuss in further detail, please indicate below.

Thank you very much for taking the time to fill in this questionnaire. Please click on the 'Submit' button below to send us your answers.

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