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Environmental Health Commercial Service
The Environmental Health Commercial Service would be grateful if you could spare a few minutes to complete this short survey and help us get a better understanding of your views!
All responses are anonymous and completely confidential.
(Please be aware that this form is purely a satisfaction survey and comments made within it will not be responded directly to. However, if you wish to be contacted about your experience, please email
[email protected]
using the subject ‘Commercial Customer Satisfaction Survey’ with your comments and contact details).
Your views
1.
Which Commercial Service team were you working with?
Food Safety Team
Health and Safety Team
2.
Are you ... (please tick all that apply)
...a resident
...a business
...an employee
...a visitor
3.
Please indicate how satisfied or dissatisfied you were with each of the following elements of the service you received:
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
The speed your request was dealt with
The speed your request was dealt with Very satisfied
The speed your request was dealt with Fairly satisfied
The speed your request was dealt with Neither satisfied nor dissatisfied
The speed your request was dealt with Fairly dissatisfied
The speed your request was dealt with Very dissatisfied
The helpfulness of the officer
The helpfulness of the officer Very satisfied
The helpfulness of the officer Fairly satisfied
The helpfulness of the officer Neither satisfied nor dissatisfied
The helpfulness of the officer Fairly dissatisfied
The helpfulness of the officer Very dissatisfied
The friendliness of the officer
The friendliness of the officer Very satisfied
The friendliness of the officer Fairly satisfied
The friendliness of the officer Neither satisfied nor dissatisfied
The friendliness of the officer Fairly dissatisfied
The friendliness of the officer Very dissatisfied
Updates on progress of your request
Updates on progress of your request Very satisfied
Updates on progress of your request Fairly satisfied
Updates on progress of your request Neither satisfied nor dissatisfied
Updates on progress of your request Fairly dissatisfied
Updates on progress of your request Very dissatisfied
4.
Was your request fully resolved?
Yes
No
Don't know
5.
Overall, how satisfied or dissatisfied were you with the service you received?
--Click Here--
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
6.
If you have any suggestions on how we can improve our service please use the space below.
How we use your information:
The personal information you provide will be handled by the Royal Borough of Kensington and Chelsea in accordance with the Data Protection Act 1998. The information you provide will be shared with the Royal Borough of Kensington and Chelsea's Environmental Health and Community Engagement teams and will be used to monitor and improve the service. Your personal information will not be shared with any other department or organisations.
Thank you for completing the survey.
Press submit to send us your response
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