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High Street Kensington Covid-19 Recovery Survey

This survey is to help us find out more about how businesses along Kensington High Street have been impacted by Covid-19. We are looking to understand how office and retail use of space may change, and how this may feed into the longer term interventions for the recovery of the street. We are also keen to hear what improvements to the high street businesses feel would help its short- term recovery and develop long term resilience. This survey should be completed by Friday 4 December 2020.

About your business

Are you?

A business owner

A landlord

A leaseholder

A manager/senior employee

About your business

If you are a business owner, how long is your rental agreement until?

2021

2022

2023

2023+

If you have a rental agreement, do you intend to renew it?

Yes

Not sure

About your business

If you are renting, how long have you been in this space for?

Less than a year

1 - 2 years

2 - 5 years

5 years or longer

About your business

Who was your customer base before Covid19?
	Mostly	Somewhat	Very little	Not at all
Local residents	Local residents Mostly	Local residents Somewhat	Local residents Very little	Local residents Not at all

Local visitors	Local visitors Mostly	Local visitors Somewhat	Local visitors Very little	Local visitors Not at all

International tourists	International tourists Mostly	International tourists Somewhat	International tourists Very little	International tourists Not at all

Office workers	Office workers Mostly	Office workers Somewhat	Office workers Very little	Office workers Not at all

Business to business	Business to business Mostly	Business to business Somewhat	Business to business Very little	Business to business Not at all

Customers from across the UK	Customers from across the UK Mostly	Customers from across the UK Somewhat	Customers from across the UK Very little	Customers from across the UK Not at all

International customers	International customers Mostly	International customers Somewhat	International customers Very little	International customers Not at all

Do you anticipate your future clients being different to pre-Covid19?

Yes

	If yes, please tell us why:

Social value lease

The Council is exploring whether there is uptake to implement social value lease structures for buildings that are no longer operating at full capacity, or that are expected to become vacant. The lease allows for additional value to be created by allowing the delivery of a service which has a wider community or public benefit. The Council would take over the running of the unit with the aim to support and facilitate meanwhile uses. A successful example of this has been International House in Brixton where a vacant office block now provides affordable co-work space for new and growing businesses, as well as social enterprises and charities,

Would you be interested in running a business in a social value lease structure?

Yes

Not sure

	In what way could the Council improve the offer of help to businesses?

Would extended operating hours be beneficial to your business?

Yes

	What are the barriers to improving your business?

About your employees

If you have plans for a return of staff into the office in 2020, at what capacity will they be returning?

25%

50%

Above 50%

Not sure

Not planning to return staff

About your employees

If you are not planning to return staff, do you intend to return staff in 2021?

Yes

If so, for how many days of the week?

1 day

1 - 3 days

3 - 5 days

Improving the High Street

What do you think the High Street needs to do to attract visitors and make them stay longer?

A more diverse range of shops

A more diverse range of restaurants

Seasonal activities and events

Social seating areas

Creative marketing/branding for the High Street

Other

	If other, please specify:

	How do you think we could support green initiatives and a healthy street set up?

We'd like to know if there are any barriers in getting to the High Street, and moving around it. This can be anything from not enough transport options, to cluttered pavements, to needing more ramps or even language barriers - anything that feels it stops you (or your customers) from accessing the High Street.

	How could we make the High Street more accessible?

Information and Communication

Please tell us if you wish to....
	Yes	No
Know more about social value lease structures	Know more about social value lease structures Yes	Know more about social value lease structures No

Sign up to our Business Matters newsletters	Sign up to our Business Matters newsletters Yes	Sign up to our Business Matters newsletters No

	If you answered yes to either of the above, please provide your contact details:
	Name

	Email address