Help Lancaster West go carbon-neutral - Share your views

Working with residents, Lancaster West Neighbourhood Team have put in place plans to transform Lancaster West into a 21st century model estate. This includes an ambition to reduce carbon emissions on the estate from things like heating, hot water, and electricity to become carbon neutral by 2030. This would mean an overall balance between carbon emissions produced by the estate and carbon that we take back out of the atmosphere. There are lots of things we can do to achieve this, including improving homes to make them more energy-efficient, providing reliable and renewable energy, and improving and creating new green spaces. As well as tackling climate change and pollution, this will help improve the quality and comfort of homes and communal spaces and boost wellbeing. We’re already doing lots of work to help make this happen and are always keen to hear your views. Through this survey we want to hear your thoughts on a range of areas, like climate change, recycling, and energy bills.

If you require any help with translating or responding to this survey, ask for Hannah Smith, our Sustainability Project Manager at or phone her on 07812483504. We have started a Green Group on WhatsApp for anyone interested in these topics to carry on the conversation and share resources, thoughts and ideas. If you would like to join, please contact Hannah via the email and phone number above. If Hannah's not available the wider team will be able to help you: or on 0800 389 2005.

This survey will close on 7 February 2021.

  Please select the block that you live in from the list below:

Feeling informed about going carbon-neutral

When we say carbon-neutral (same as net-zero carbon), we mean that carbon emissions from things like heating, hot water and electricity across the estate should be brought down as close to zero as possible by 2030. We would get emissions to zero on balance by also removing some from the atmosphere through things like creating and improving green spaces. Too much carbon in the atmosphere causes climate change and air pollution.

  Do you feel informed or understand what is involved in becoming carbon neutral on the estate?
I feel informed about going carbon-neutral

I understand what is involved in becoming carbon-neutral on the estate?

Do you think that becoming carbon neutral is an important priority for you, your home and the estate?
For me

My home

The estate
  We’re looking at lots of improvements we can make to become carbon-neutral and bring lots more benefits. Which of these are most important to you?
  Which of these you think would have the biggest impact on the estate?
  Making homes more energy efficient has lots of different benefits. Select three things that you think will benefit you most:
  We’re thinking about potential improvements within homes to make them more energy efficient. Which of these do you think will make the biggest difference to you?
  There are lots of things we can all do to live more sustainably. What activities/actions do you think the Lancaster West Neighbourhood Team can help you to do more of?
  To what extent do you agree or disagree with the following statements?
I can’t afford to have the heating on enough

I often feel cold at home

My home often gets too hot

My home is ventilated properly

Some rooms are colder/ warmer than others

My home has considerable damp/condensation

My heating and water supply are reliable
  How do you feel about the amount you’re paying for your bills?


  We’re currently looking at options for how we can improve the heating system on the estate to make it more reliable and efficient. Communal heating systems supply heat to multiple buildings and can be more efficient than individual boilers, and if powered by renewable sources can also be much better for the environment. This is something we’re looking into at the moment but are interested in your views. Would you want to move to a low-carbon communal heating system:
If it meant your energy bills were cheaper

If it meant your energy bills stayed the same

If it meant your energy bills increased
  Induction cookers are safer and quicker than gas hobs, and can use up to 70% less energy. Currently most of our homes have gas ovens and hobs, but there is an opportunity to replace these with induction hobs through the internal refurb.  Which of these statements do you agree with?

Prize draw

Everyone who responds to the survey has the option to enter a prize draw for a new Google Nest Thermostat to be supplied and installed (or a £50 shopping voucher if your home has been refurbished and you already have one).

  Would you like to be entered into the prize draw?
  If you selected 'yes, please enter me into the prize draw', please enter your details below. Your information will only be used to contact you if you are succesful and not for any other purpose.
About you
The Lancaster West Neighbourhood Team is required to take account of how our actions affect different groups within our community. We are committed to ensuring all residents have fair access to the services we provide and ultimately that our borough is a safe and welcoming place for all.

To help with this, we collect equalities information on who uses our services and who we come into contact with. We collect this data because we want to fully understand who our residents are and the barriers they may face when accessing our services so we can make sure we do everything we can to remove them.

The more we know about our residents, the more we can tailor our services to meet your needs.
  What sex are you?
  Which age group do you belong to?
  How do you describe your ethnic origin?
  Do you have any long-term illness, health problems or disability which limits your daily activities?

Using your personal information
The information you have provided to the Royal Borough of Kensington and Chelsea, the Lancaster West Neighbourhood Team and Consultation Team will only be used to understand respondents’ views on the Lancaster West Estate.                                                                                

Your information will only be used for the intended purpose, we will not collect any additional information about yourself, we will not share your data with other Council departments and or external bodies. If we intend to use your information for any other purpose, we will normally ask you first. In some cases, the Council may use your information for another purpose if it has a legal duty to do so, to provide a complete service to you, or if there is a risk of serious harm or threat to life.                                                                                                                              

The Council will retain your information in accordance with our retention schedule and it will be held securely. If you have any questions regarding your Data Protection rights, such as accessing your personal information, etc. or if you have a concern over the handling of your information, you can email

Thank you for completing the survey.

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