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Parks, Landscape and Grounds Maintenance Consultation
The Royal Borough’s parks and open spaces are currently maintained under contract with Idverde UK (formerly Quadron Services). This contract comes to an end on 31 March 2021.
We would be grateful if you could spare a few minutes to complete this short survey to give us your views on the current contract and service, and what improvements and changes you would like to see. The results of the consultation will help form the specification for the new contract.
The closing date for responses is
28 June 2020.
Satisfaction with the current service
Q1
How satisfied or dissatisfied are you with the following elements of the current parks and landscape maintenance and management service?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
N/A or don't use
Grass cutting
Grass cutting Very satisfied
Grass cutting Fairly satisfied
Grass cutting Neither satisfied nor dissatisfied
Grass cutting Fairly dissatisfied
Grass cutting Very dissatisfied
Grass cutting N/A or don't use
Litter picking and bin emptying
Litter picking and bin emptying Very satisfied
Litter picking and bin emptying Fairly satisfied
Litter picking and bin emptying Neither satisfied nor dissatisfied
Litter picking and bin emptying Fairly dissatisfied
Litter picking and bin emptying Very dissatisfied
Litter picking and bin emptying N/A or don't use
Maintenance of planted areas (includes weeding, planting and watering)
Maintenance of planted areas (includes weeding, planting and watering) Very satisfied
Maintenance of planted areas (includes weeding, planting and watering) Fairly satisfied
Maintenance of planted areas (includes weeding, planting and watering) Neither satisfied nor dissatisfied
Maintenance of planted areas (includes weeding, planting and watering) Fairly dissatisfied
Maintenance of planted areas (includes weeding, planting and watering) Very dissatisfied
Maintenance of planted areas (includes weeding, planting and watering) N/A or don't use
Cleaning of parks public toilets and changing rooms
Cleaning of parks public toilets and changing rooms Very satisfied
Cleaning of parks public toilets and changing rooms Fairly satisfied
Cleaning of parks public toilets and changing rooms Neither satisfied nor dissatisfied
Cleaning of parks public toilets and changing rooms Fairly dissatisfied
Cleaning of parks public toilets and changing rooms Very dissatisfied
Cleaning of parks public toilets and changing rooms N/A or don't use
Maintenance of outdoor sports facilities/pitches
Maintenance of outdoor sports facilities/pitches Very satisfied
Maintenance of outdoor sports facilities/pitches Fairly satisfied
Maintenance of outdoor sports facilities/pitches Neither satisfied nor dissatisfied
Maintenance of outdoor sports facilities/pitches Fairly dissatisfied
Maintenance of outdoor sports facilities/pitches Very dissatisfied
Maintenance of outdoor sports facilities/pitches N/A or don't use
Sports pitch booking service (i.e. those bookings managed through Holland Park sports booking office)
Sports pitch booking service (i.e. those bookings managed through Holland Park sports booking office) Very satisfied
Sports pitch booking service (i.e. those bookings managed through Holland Park sports booking office) Fairly satisfied
Sports pitch booking service (i.e. those bookings managed through Holland Park sports booking office) Neither satisfied nor dissatisfied
Sports pitch booking service (i.e. those bookings managed through Holland Park sports booking office) Fairly dissatisfied
Sports pitch booking service (i.e. those bookings managed through Holland Park sports booking office) Very dissatisfied
Sports pitch booking service (i.e. those bookings managed through Holland Park sports booking office) N/A or don't use
Hedge cutting
Hedge cutting Very satisfied
Hedge cutting Fairly satisfied
Hedge cutting Neither satisfied nor dissatisfied
Hedge cutting Fairly dissatisfied
Hedge cutting Very dissatisfied
Hedge cutting N/A or don't use
Playground maintenance
Playground maintenance Very satisfied
Playground maintenance Fairly satisfied
Playground maintenance Neither satisfied nor dissatisfied
Playground maintenance Fairly dissatisfied
Playground maintenance Very dissatisfied
Playground maintenance N/A or don't use
Q2
If you are dissatisfied with any of the services above, please tell us how these can be improved?
Visiting parks
Q3
How often do you visit the following parks?
More than once a week
Once a week
A few times a month
A few times a year
Never visited
Avondale Park
Avondale Park More than once a week
Avondale Park Once a week
Avondale Park A few times a month
Avondale Park A few times a year
Avondale Park Never visited
Emslie Horniman's Pleasance
Emslie Horniman's Pleasance More than once a week
Emslie Horniman's Pleasance Once a week
Emslie Horniman's Pleasance A few times a month
Emslie Horniman's Pleasance A few times a year
Emslie Horniman's Pleasance Never visited
Holland Park
Holland Park More than once a week
Holland Park Once a week
Holland Park A few times a month
Holland Park A few times a year
Holland Park Never visited
Kensington Memorial Park
Kensington Memorial Park More than once a week
Kensington Memorial Park Once a week
Kensington Memorial Park A few times a month
Kensington Memorial Park A few times a year
Kensington Memorial Park Never visited
Little Wormwood Scrubs
Little Wormwood Scrubs More than once a week
Little Wormwood Scrubs Once a week
Little Wormwood Scrubs A few times a month
Little Wormwood Scrubs A few times a year
Little Wormwood Scrubs Never visited
St Luke's Gardens
St Luke's Gardens More than once a week
St Luke's Gardens Once a week
St Luke's Gardens A few times a month
St Luke's Gardens A few times a year
St Luke's Gardens Never visited
Westfield Park
Westfield Park More than once a week
Westfield Park Once a week
Westfield Park A few times a month
Westfield Park A few times a year
Westfield Park Never visited
Park keepers and staffing arrangements
All of the Parks in question three, currently have a Park Keeper based on site during park opening hours, this fully staffed service has a high labour cost, is difficult to recruit to and is unsustainable for the future.
The Council has developed some alternative models:
Option one:
One Gardener per park with a consistent Monday to Friday 7.30am to 4.30pm shift pattern. Evening locking up, and weekend litter collection carried out by a mobile team. This is the standard model for Council managed parks.
Option two:
One Park Keeper per site with a consistent Thursday to Sunday 7.30am to park closing shift. Tuesday and Wednesday litter collection and unlocking carried out by a mobile team.
Option three:
No static staff. Mobile teams for horticulture and cleansing attend every park daily to carry out works as needed.
Q4
Which of the alternative models would you prefer?
Option one
Option two
Option three
Q5
Do you think contractor staffing is needed on public holidays such as Christmas Day, Boxing Day and New Year’s Day?
Yes
No
Don't know
Public toilets in parks
Q6
Currently there are eight Parks with public toilets. Do you think these should be open 365 days a year or do you think this could be reduced?
Open all year round from park opening to park closing
Open only while there is a park keeper on site
Open weekends only
Open every day except Christmas Day, Boxing Day and New Year’s Day
Should be determined based on park usage - park by park basis
*Please note, disabled toilets are fitted with a Radar Lock making these accessible at all times.
Annual bedding schemes and long grass areas
Annual bedding schemes are areas that are planted up twice a year, in May and October, with plants that only last for one season.
Pros:
- Colourful and vibrant
- Traditional part of the look and feel of parks
- Some wildlife benefits
Cons:
- High carbon footprint
- Not always good for wildlife
- Labour intensive - have to be changed over twice a year
- Require more maintenance throughout the summer than long-term planting
Q7
Do you think we should remove annual bedding schemes?
No - Keep as is
Yes - remove and replace with grass
Yes - remove and replace with long-term planting
Yes - but reduce gradually (over five years) and replace with alternative planting options
Q8
Long grass areas are beneficial for wildlife and reduce maintenance, however these can look scruffy at certain times of the year. Would you support grass strips at lawn and hedge borders being allowed to grow longer in your local parks?
Yes
No
Don't know
Temporary artwork
Q9
Would you support your local park hosting temporary artwork by local artists, including sculpture and performance art?
Yes
No
Don't know
Increasing income
As part of the new contract we will be looking at ways to increase income from parks to offset contract costs and reduce the need to make cuts to the service. One of these options is to allow the new contractor to run events in parks that can be charged for, or sponsored, to generate income.
Q10
Would you support the Council allowing its contractor to hold a limited number of chargeable events in your local park? (Please note this may mean some parts of the parks will not be accessible to the public, whilst the event is taking place).
Yes
No
Don't know
Your priorities
Q11
Knowing our residents’ priorities for parks will help influence what we ask contractors to provide and how we evaluate their tenders. Please indicate how important, or unimportant, the following elements are to you in the new contract.
Very important
Somewhat important
Not important at all
Horticultural quality and improvements i.e. investing in new planting schemes
Horticultural quality and improvements i.e. investing in new planting schemes Very important
Horticultural quality and improvements i.e. investing in new planting schemes Somewhat important
Horticultural quality and improvements i.e. investing in new planting schemes Not important at all
Wildlife/ biodiversity
Wildlife/ biodiversity Very important
Wildlife/ biodiversity Somewhat important
Wildlife/ biodiversity Not important at all
Recycling and green credentials (electric vehicles, recycling initiatives)
Recycling and green credentials (electric vehicles, recycling initiatives) Very important
Recycling and green credentials (electric vehicles, recycling initiatives) Somewhat important
Recycling and green credentials (electric vehicles, recycling initiatives) Not important at all
Cleansing and waste management
Cleansing and waste management Very important
Cleansing and waste management Somewhat important
Cleansing and waste management Not important at all
Sports facility management
Sports facility management Very important
Sports facility management Somewhat important
Sports facility management Not important at all
Volunteer programmes and events
Volunteer programmes and events Very important
Volunteer programmes and events Somewhat important
Volunteer programmes and events Not important at all
Working with communities
Working with communities Very important
Working with communities Somewhat important
Working with communities Not important at all
Other comments
Q12
If you have any other comments about the p
arks, landscape and grounds maintenance contract please include below.
Community Involvement
Q13
There are a number parks which have a Friends of Group to help improve and manage the park. Would you be interested in joining a Friends of Group for your local park?
Yes please, and I am happy to be contacted on the below email address. (Please detail below)
No thank you (please go to Q16)
Q14
If you would like to contacted about joining a Friends of Group (and have ticked the above box) please provide the following information:
Your email address:
Name of park:
Q15
Which of the following would you like to get involved in in your local park?
Volunteering/helping to maintain the park
Assisting with running events and activities
Fundraising
Other, please specify below
Results of the exercise
Q16
If you would like to be kept updated on the results of this consultation exercise, please tick the below box and provide an email address.
I would like to be contacted with results and updates on this consultation exercise
Email address:
About you
To help us better understand the views of stakeholders, we would be grateful if you could answer a few questions about yourself. This information will be treated in the strictest confidence.
Q17
Are you a...(please tick all that apply)
Resident of the Royal Borough of Kensington and Chelsea
Business or worker within the Royal Borough of Kensington and Chelsea
Visitor to the Royal Borough of Kensington and Chelsea
Other, please specify below
Q18
Your postcode
Q19
Your sex?
Male
Prefer to self describe (specify below)
Female
Prefer not to state
Q20
Which age group do you belong to?
Under 18
35 to 44
65 plus
18 to 24
45 to 54
Prefer not to state
25 to 34
55 to 64
Q21
How do you describe your race or ethnic origin?
White
Mixed
Black or Black British
Any other group
Asian or Asian British
Prefer not to state
Please state, other answers
Q22
Do you have any long-term illness, health problems or disability which limits your daily activities?
Yes
No
Prefer not to state
Using your personal information
The information you have provided to the Royal Borough of Kensington and Chelsea's Environment and Communities Services will only be used to understand respondents' views on waste and recycling. Where you have given us permission to contact you further about Friends of Groups or to receive information on the consultation, your contact details will only be used to contact you for these purposes. Where you have supplied your postcode, this may be used to map responses and to better understand the views of people from different streets.
Your information will only be used for the intended purpose, we will not collect any additional information about yourself, we will not share your data with other Council Departments and or external bodies. If we intend to use your information for any other purpose, we will normally ask you first. In some cases, the Council may use your information for another purpose if it has a legal duty to do so, to provide a complete service to you, or if there is a risk of serious harm or threat to life. The Council will retain your information in accordance with our retention schedule and it will be held securely.
If you have any questions regarding your Data Protection rights, such as accessing your personal information, etc. or if you have a concern over the handling of your information. You can email
[email protected]
Thank you for completing this survey,
please click 'Submit' to send us your response
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