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Pest Control Service
The Pest Control Service is always seeking feedback from its customers. Whether that be areas for improvement or a compliment, every bit of feedback is useful to us. As such, we would be grateful if you could spare a few minutes to complete this short survey and help us get a better understanding of your views.
All responses are anonymous and completely confidential.
(Please be aware that this form is purely a satisfaction survey and comments made within will not be
responded directly to. However, if you wish to be contacted about your experience, please email
[email protected]
using the subject ‘Pest Control Satisfaction Survey’ with your comments and contact details).
The Council's Pest Control Service
How did you find out about the Council's Pest Control Service?
Internet search
Recommendation
Council's website
Borough News
Telephoned or visited the Council
Other
Leaflet
Please specify other answers
Why did you choose the Council's Pest Control Service?
Unaware of other providers
Positive recommendation
Used previously
Reputation
Cost/value for money
Other
Please specify other answers
Booking process
Was the booking ...
...for a short term treatment (e.g. one to three visits)
...part of an annual contract you have with Pest Control
...for an investigation (no treatment)
...other (please specify below)
Are you responding as a...
...owner occupier
...tenant of a privately rented property
...tenant of the Royal Borough of Kensington and Chelsea (Council tenant)
...tenant of another registered social landlord
...landlord of a property
...business owner
How did you make your booking?
Telephoning the Council (Environmental Healthline)
Online via the Council's website
Other
Please specify other answers
If you booked by telephone, please indicate how satisfied or dissatisfied you were with each of the following elements related to the booking process:
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
The length of time it took for your call to be answered
The length of time it took for your call to be answered Very satisfied
The length of time it took for your call to be answered Fairly satisfied
The length of time it took for your call to be answered Neither satisfied nor dissatisfied
The length of time it took for your call to be answered Fairly dissatisfied
The length of time it took for your call to be answered Very dissatisfied
The speed of the booking process/arranging a visit
The speed of the booking process/arranging a visit Very satisfied
The speed of the booking process/arranging a visit Fairly satisfied
The speed of the booking process/arranging a visit Neither satisfied nor dissatisfied
The speed of the booking process/arranging a visit Fairly dissatisfied
The speed of the booking process/arranging a visit Very dissatisfied
The helpfulness of the call centre operator
The helpfulness of the call centre operator Very satisfied
The helpfulness of the call centre operator Fairly satisfied
The helpfulness of the call centre operator Neither satisfied nor dissatisfied
The helpfulness of the call centre operator Fairly dissatisfied
The helpfulness of the call centre operator Very dissatisfied
The payment process
The payment process Very satisfied
The payment process Fairly satisfied
The payment process Neither satisfied nor dissatisfied
The payment process Fairly dissatisfied
The payment process Very dissatisfied
The booking process overall
The booking process overall Very satisfied
The booking process overall Fairly satisfied
The booking process overall Neither satisfied nor dissatisfied
The booking process overall Fairly dissatisfied
The booking process overall Very dissatisfied
If you booked using the Council's on-line booking management system, please indicate how satisfied or dissatisfied you were with each of the following elements related to the booking process:
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
The ease of making a booking
The ease of making a booking Very satisfied
The ease of making a booking Fairly satisfied
The ease of making a booking Neither satisfied nor dissatisfied
The ease of making a booking Fairly dissatisfied
The ease of making a booking Very dissatisfied
The payment process
The payment process Very satisfied
The payment process Fairly satisfied
The payment process Neither satisfied nor dissatisfied
The payment process Fairly dissatisfied
The payment process Very dissatisfied
The booking process overall
The booking process overall Very satisfied
The booking process overall Fairly satisfied
The booking process overall Neither satisfied nor dissatisfied
The booking process overall Fairly dissatisfied
The booking process overall Very dissatisfied
If you have any comments on the booking process or suggestions for improvement please use the space below.
Investigation
Did you go on to book a treatment?
Yes
No
Don't know
If you did not go on to book a treatment why is this?
Treatment process
Please indicate how satisfied or dissatisfied you were with each of the following elements related to the treatment process:
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
The gap between the booking and first visit
The gap between the booking and first visit Very satisfied
The gap between the booking and first visit Fairly satisfied
The gap between the booking and first visit Neither satisfied nor dissatisfied
The gap between the booking and first visit Fairly dissatisfied
The gap between the booking and first visit Very dissatisfied
The explanation regarding the purpose of each visit
The explanation regarding the purpose of each visit Very satisfied
The explanation regarding the purpose of each visit Fairly satisfied
The explanation regarding the purpose of each visit Neither satisfied nor dissatisfied
The explanation regarding the purpose of each visit Fairly dissatisfied
The explanation regarding the purpose of each visit Very dissatisfied
The knowledge of the officer
The knowledge of the officer Very satisfied
The knowledge of the officer Fairly satisfied
The knowledge of the officer Neither satisfied nor dissatisfied
The knowledge of the officer Fairly dissatisfied
The knowledge of the officer Very dissatisfied
The helpfulness of the officer
The helpfulness of the officer Very satisfied
The helpfulness of the officer Fairly satisfied
The helpfulness of the officer Neither satisfied nor dissatisfied
The helpfulness of the officer Fairly dissatisfied
The helpfulness of the officer Very dissatisfied
The effectiveness of the treatment
The effectiveness of the treatment Very satisfied
The effectiveness of the treatment Fairly satisfied
The effectiveness of the treatment Neither satisfied nor dissatisfied
The effectiveness of the treatment Fairly dissatisfied
The effectiveness of the treatment Very dissatisfied
The treatment process overall
The treatment process overall Very satisfied
The treatment process overall Fairly satisfied
The treatment process overall Neither satisfied nor dissatisfied
The treatment process overall Fairly dissatisfied
The treatment process overall Very dissatisfied
If you have any comments on the treatment process or suggestions for improvement please use the space below.
Overall
Do you feel the service you received was good value for money?
Yes
No
Don't know
Overall, how satisfied or dissatisfied were you with the service you received?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Would you recommend the service to others?
Yes
No
Don't know
If you have any suggestions on how we can improve our service please use the space below.
Using your personal information
The information you have provided to the Community Engagement Team will only be used to understand respondents views on Pest Control services. Your information will only be used for the intended purpose, we will not collect any additional information about yourself, we will not share your data with other Council Departments and or external bodies. If we intend to use your information for any other purpose, we will normally ask you first. In some cases, the Council may use your information for another purpose if it has a legal duty to do so, to provide a complete service to you, or if there is a risk of serious harm or threat to life. The Council will retain your information in accordance with our retention schedule and it will be held securely.
If you have any questions regarding your Data Protection rights, such as accessing your personal information, etc. or if you have a concern over the handling of your information. You can email
[email protected]
Thank you for completing the survey.
Press submit to send us your response
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