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Public Health Training Service
The Public Health Training Service would be grateful if you could spare a few minutes to complete this short survey and help us get a better understanding of your views.
All responses are anonymous and completely confidential.
(This form is purely a satisfaction survey and comments made within it will not be responded to directly. However, if you would like to be contacted to discuss your experience or future training needs please e-mail
[email protected]
).
Your views
1.
In what capacity did you make contact with the Public Health Training Service? (Please tick all that apply)
As a manager/owner of a business/organisation (e.g. booking or enquiring about courses for staff)
As an employee of a business/organisation (e.g. in relation to a course you attended)
Other (please specify below)
2.
Do you live and/or work in the Royal Borough of Kensington and Chelsea? (Please tick all that apply)
Live in the Royal Borough of Kensington and Chelsea
Work in the Royal Borough of Kensington and Chelsea
Neither
3.
What is the highest course level you, or your staff, have attended or are interested in?
Level one
Level four
Level two
Don't know/not applicable
Level three
4.
Which of our courses have you or your staff attended? (Please tick all that apply)
None
Health and Safety
Food Safety
Personal Licence Holder
Customer Service
Other (please specify below)
5.
Where did the most recent training course that you, or your staff, attended take place?
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Via e-learning
In a Council training room
In your premises
6.
Please indicate how satisfied or dissatisfied you were with each of the following elements of the most recent service you received:
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
N/A
The speed your request was dealt with
The speed your request was dealt with Very satisfied
The speed your request was dealt with Fairly satisfied
The speed your request was dealt with Neither satisfied nor dissatisfied
The speed your request was dealt with Fairly dissatisfied
The speed your request was dealt with Very dissatisfied
The speed your request was dealt with N/A
The booking process
The booking process Very satisfied
The booking process Fairly satisfied
The booking process Neither satisfied nor dissatisfied
The booking process Fairly dissatisfied
The booking process Very dissatisfied
The booking process N/A
The payment process
The payment process Very satisfied
The payment process Fairly satisfied
The payment process Neither satisfied nor dissatisfied
The payment process Fairly dissatisfied
The payment process Very dissatisfied
The payment process N/A
The friendliness of staff dealing with your enquiry
The friendliness of staff dealing with your enquiry Very satisfied
The friendliness of staff dealing with your enquiry Fairly satisfied
The friendliness of staff dealing with your enquiry Neither satisfied nor dissatisfied
The friendliness of staff dealing with your enquiry Fairly dissatisfied
The friendliness of staff dealing with your enquiry Very dissatisfied
The friendliness of staff dealing with your enquiry N/A
The helpfulness of staff dealing with your enquiry
The helpfulness of staff dealing with your enquiry Very satisfied
The helpfulness of staff dealing with your enquiry Fairly satisfied
The helpfulness of staff dealing with your enquiry Neither satisfied nor dissatisfied
The helpfulness of staff dealing with your enquiry Fairly dissatisfied
The helpfulness of staff dealing with your enquiry Very dissatisfied
The helpfulness of staff dealing with your enquiry N/A
7.
Why did you contact us? (Please select up to three answers only)
Value for money
Convenience
Recommendation
Internet search
Advice from enforcement officer
Receipt of marketing information
Other (please specify below)
Please specify 'other' answers
8.
Did your most recent course meet your or your business' needs?
Exceeded needs
Did not meet needs
Met needs
N/A
9.
Overall, how satisfied or dissatisfied were you with the service you received?
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Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
10.
Would you recommend us?
Yes
No
11.
If you would not recommend us, please tell us why.
12.
If you have any comments on how we can improve the training service or training courses, or have suggestions for courses that you think we could offer, please use the space below.
If you would like further information on our courses please email
[email protected]
How we use your information:
The personal information you provide will be handled by the Royal Borough of Kensington and Chelsea in accordance with the Data Protection Act 1998. The information you provide will be shared with the Royal Borough of Kensington and Chelsea's Environmental Health and Community Engagement teams and will be used to monitor and improve the service. Your personal information will not be shared with any other department or organisations.
Thank you for completing the survey.
Press submit to send us your response
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