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Royal Borough of Kensington and Chelsea: Registrars Ceremonies Survey |
Thank you for taking part in our Registrars Ceremonies Survey. The Registration Service at Kensington and Chelsea is taking steps to improve and develop its offer, with a particular focus on ceremonies. We aim to expand our offer in order to increase customer choice and satisfaction. Part of this work also consists of reviewing our fees, to ensure our costs are appropriate and reflect the level of service expected from those choosing to celebrate their marriage, civil partnership or other important events with us/in our borough. We want to ensure we can continue to provide a high-quality service and meet our responsibilities as a Council service, to contribute to the priorities and commitments to local residents. |
We have developed this survey to understand your expectations from our Ceremony Service, and your ideas on what more we could do to make your special day even better. We also want to gauge how much our valued customers think we should be charging for our new and improved service going forward.
As part of this survey, we are offering a prize draw of a £100 discount on a future ceremony or, if you have already had your ceremony, a £100 refund. Please note, to be entered into the prize draw, we would need to collect your name, email address and contact number. You will be required to give your consent for these details to be collected as part of the prize draw. Please note, no personal information will be used to identify you in the reporting of this survey. You will only be contacted as part of any future engagement and only if you give your consent for us to do so. |
Please complete this survey by no later than 23:59pm on Sunday 10th January 2021.
If you require help in translating the survey and/or language support for filling it in, please call the Registration Service general number on 0207 361 4100 between Monday to Friday - 9am to 5pm or email us at [email protected] to request assistance with this survey, and a conversation with an interpreter can be arranged. |
Section 2: Your individual situation |
Section 3: Your experience of the RBKC Ceremony service |
Depending on the budget you selected above: |
Section 3: Your experience of the RBKC Ceremony service |
Section 4: Your views on a Premium RBKC Ceremony Service |
We are developing our ceremony offer to increase customer choice and satisfaction, and are considering different options for creating a Premium offer; for couples wishing for a more personalised experience or for features we currently do not provide, which would make their special day even better. |
Section 4: Your views on a Premium RBKC Ceremony Service |
The Law Commission’s review of the legislation around weddings and marriage means independent celebrants may be able to conduct legally binding ceremonies in the future (An independent celebrant is someone who is trained to officiate a bespoke ceremony which is created around your personal preferences. Unlike a registrar, there is no legal limitation or restriction as to what you can include in a celebrant ceremony or on location. Celebrant ceremonies are currently not legally binding ceremonies in England and Wales, and your legal marriage or civil partnership formalities must be completed separately at a registry office. Please note that a humanist celebration is a distinct type of independent celebration). In relation to this, please answer yes or no to the below questions. |
Section 5: Communications |
Section 5: Future Engagement |
As part of this engagement exercise, we are hoping to run some focus groups to discuss our ceremonies in further detail with previous and/or potential new customers. We are also running a prize draw of a £100 discount on your RBKC ceremony (or £100 refund if you have already had your ceremony with RBKC). |
Please provide your contact details below if you have selected ‘Yes’ to at least one of the above. Please note, you will only be contacted about the option which you gave your consent to be contacted about. For example, if you selected ‘Yes’ to the focus groups and ‘No’ to the prize draw, you will only be contacted about the focus groups. |
Kensington and Chelsea Council is required to take account of how our actions affect different groups within our community. We are committed to ensuring all residents have fair access to the services we provide and ultimately that our borough is a safe and welcoming place for all.
To help with this, we collect equalities information on who uses our services and who we come into contact with. We collect this data because we want to fully understand who our residents are and the barriers they may face when accessing our services so we can make sure we do everything we can to remove them. |
The information you have provided to the Royal Borough of Kensington and Chelsea will only be used by the Council's Registration Services Team and Consultation and Insight Team to better understand your views on the Registrars Ceremony Service, to improve services and ensure that our services are fair. Your information will only be used for the intended purpose. Where we have asked for contact details, we will only use these details to contact you if you have given your consent for us to do so. |
Where we ask you for personal information this information will only be used for the purpose indicated and will be held in a secure manner. It will not be used for any other purpose without your permission and will not be kept for longer than necessary. We will not collect any additional information about you, and we will not share your data with other Council Departments and/or any other external bodies. The Council will retain your information in accordance with our records retention schedule and it will be held securely.
You can withdraw consent to using your personal data for the above purposes at any time. If you have any questions regarding your Data Protection rights, such as accessing your personal information, etc. or if you have a concern over the handling of your information, you can email us at [email protected] |
Thank you for completing the survey. Click on submit to send us your responses. |
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