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Customer satisfaction questionnaire
Improving customer service standards for Kensington and Chelsea Register Office
The Royal Borough of Kensington and Chelsea has a long history of excellent customer service and as part of our on-going commitment to the improvement of that service, we are keen to seek the views of our customers.
Please take a few minutes to fill out this brief survey. Thank you for your assistance.
Mike Clarke
Proper Officer for Registration Matters
Q1
Why did you come to the Register Office today?
Birth registration
Death registration
Still-birth registration
Certificate application
Notice of intention
Book a ceremony
Attend a ceremony as a guest
Get married or form a civil partnership
Civil partnership conversion
Citizenship ceremony
EU Settlement Scheme appointment
Correction/re-registration
Other
Please state other answers
Q2
Were you offered an appointment at a time and place that was convenient to you?
Yes
No
Q3
Were you seen for your appointment in a timely manner?
Yes
No
Q4
Were the officers who attended you:
Yes
No
Helpful?
Helpful? Yes
Helpful? No
Informative?
Informative? Yes
Informative? No
Polite?
Polite? Yes
Polite? No
Q5
Were any legal requirements explained to you clearly?
Yes
No
Q6
Overall, how satisfied were you with the service you received?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
No opinion
Q7
We always welcome feedback so if you have any comments on our performance or suggestions for improvement on the service we offer, please make them below.
Please be aware that this form is purely a data collection form and we will not respond to any comments or opinions stated herein.
If you wish to make a formal complaint or wish to receive a response to your comment then you should contact:
The Superintendent Registrar
Kensington and Chelsea Register Office
Chelsea Old Town Hall
Kings Road
London
SW3 5EE
Telephone: 020 7361 4100
Email:
[email protected]
Thank you for completing this questionnaire,
please click submit to send us your response.
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