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Customer satisfaction questionnaire        

Improving customer service standards for Kensington and Chelsea Register Office

The Royal Borough of Kensington and Chelsea has a long history of excellent customer service and as part of our on-going commitment to the improvement of that service, we are keen to seek the views of our customers.

Please take a few minutes to fill out this brief survey. Thank you for your assistance.

Mike Clarke
Proper Officer for Registration Matters

Q1 Why did you come to the Register Office today?
 
Q2 Were you offered an appointment at a time and place that was convenient to you?
 
Q3 Were you seen for your appointment in a timely manner?
 
Q4 Were the officers who attended you:
  Yes No
  Helpful?

  Informative?

  Polite?
Q5 Were any legal requirements explained to you clearly?
 
Q6 Overall, how satisfied were you with the service you received?
Q7

Please be aware that this form is purely a data collection form and we will not respond to any comments or opinions stated herein.

If you wish to make a formal complaint or wish to receive a response to your comment then you should contact:

The Superintendent Registrar
Kensington and Chelsea Register Office
Chelsea Old Town Hall
Kings Road
London
SW3 5EE

Telephone: 020 7361 4100
Email: registrars@rbkc.gov.uk

Thank you for completing this questionnaire,
please click submit to send us your response.

 
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