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The impact of COVID-19 on residents

We know this is a challenging time for all of us, both nationally and locally and that COVID-19 is still a serious issue. Kensington and Chelsea Council is providing a number of services for residents, as well as working in partnership with many local organisations that are undertaking fantastic work to support local residents.

We are keen to better understand what impact COVID-19 is having on you and your family, what services you are accessing and where the Council needs to focus its attention in order to support recovery from COVID-19. Of course, the Council is not responsible for all aspects of recovery and the Government,  Public Health England and other organisations will have a significant part to play too.

We would be grateful if could complete this short survey, it should take you less than 10 minutes to complete.

Health and Wellbeing
This survey does not include detailed questions about residents' health and wellbeing. Residents’ health and wellbeing is such an important part of the recovery that we will be following up with a detailed consultation in the near future.

Results from this exercise will be shared with residents and used to inform further conversations with residents that with be taking place from September 2020. These will help the Council have a deeper understanding of how services can meet residents' needs.

The closing date for responses is 14 August 2020.

Concerns about COVID-19

Q1 What are your top two concerns about the current COVID-19 pandemic? (Please select a maximum of two answers only)

Support for residents

Q2 The Council, and many voluntary and community organisations, have put in place a range of support mechanisms to assist local residents. Have you used any of the following?
  Have used   Aware of, but not used   Unaware of  
  Council’s COVID-19 Hub, C19Hub@rbkc.gov.uk, 020 7361 4326      

  Council’s hardship support      

  Food banks      

  Food support for people under 65      

  Food support for people aged over 65      

  Voluntary organisation to shop for you      

  Support from informal volunteering groups, e.g. Mutual Aid      

  Support from Faith Groups, e.g. churches and mosques      

  Support from residents' associations      

  Support from other voluntary/community organisations      
Q3 Which of the following channels have you used to get information from the Council during the COVID-19 pandemic? (Please tick all that apply)
Q4 How well informed do you think the Council has kept you during the COVID-19 pandemic?
Q5 Which, if any, of the following having you taken part in during the COVID-19 pandemic? (Please tick all that apply)
Q6 If you have been volunteering during the COVID-19 pandemic, do you intend to continue volunteering after COVID-19?

Financial and employment challenges

Q7 What impact has COVID-19 had on your household finances?
Q8 If your household is worse off than before, why is this? (Please tick all that apply)
Q9 What, if any, sources of financial support have you received during the COVID-19 emergency? (Please tick all that apply)
Q10 What should the Council's economic priorities focus on over the coming year to help with COVID-19 recovery? Please select your top two priorities form the list below.
Q11 If you needed help in finding a new job where would you prefer to go? (Tick your preferred option only)
Q12 What, if any, support do you need with employment? (Tick all that apply)

The environment

Q13 The Council has a number of environmental priorities. Which of the following priorities should the Council focus on? (Please select up to three priorities only)
Q14 During lockdown air quality improved and there was a reduction in carbon emissions. What do you think the Council should do to ensure pollution does not return to pre-lockdown levels?  (Please select up to three answers only)

Other suggestions for recovery


Your involvement

Q16 We are planning a series of discussions to explore the findings of this survey and to consider how resources can be used to meet those needs. Would you like to be contacted with further information? If yes please provide your email address (or telephone number if you do not have an email):

About you

To better understand the results of the exercise and to understand the views of our different communities, we would be grateful if you could answer the following questions about yourself. All responses will be treated in the strictest confidence.
Q18 What sex are you?
Q19 Is your gender identity the same as the one you were born with?
Q20 Which age group do you belong to?
Q21 How do you describe your ethnic origin?
Q22 Is English your first language?
Q23 What is your religion or belief?
Q24 Do you have any long-term illness, health problems or disability which limits your daily activities?
Q25 If yes, what is the nature of your impairment? (Please tick all that apply)
Q26 What is your sexual orientation?

Using your personal information
The information you have provided to the Royal Borough of Kensington and Chelsea will only be used to understand respondents' views on the impact of COVID-19 and future service priorities.

Your information will only be used for the intended purpose, we will not collect any additional information about yourself, we will not share your data with other Council Departments and or external bodies. Where you have supplied your postcode, this may be used to map responses and better understand the views of residents from across the borough. Where you have provided your contact information, and given us your permission, we will contact you about future related discussions.

If we intend to use your information for any other purpose, we will normally ask you first. In some cases, the Council may use your information for another purpose if it has a legal duty to do so, to provide a complete service to you, or if there is a risk of serious harm or threat to life. The Council will retain your information in accordance with our retention schedule and it will be held securely.

If you have any questions regarding your Data Protection rights, such as accessing your personal information, etc. or if you have a concern over the handling of your information. You can email consult@rbkc.gov.uk

Thank you for completing this survey,
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