Business rates relief

Business rates

Capita manage the business rates bills on behalf of the Council and they send out the bills and collect the money.

Mandatory relief

This is a national government scheme which provides relief on the business rates of registered charitable organisations. Relief of 80 per cent on rate bills is provided for eligible charities and this is called mandatory relief.

To apply for this please fill in the following mandatory relief application form:

Mandatory Relief Form [PDF] (file size 31.71 KB)

For more information about business rates or mandatory rate relief:

  • Email: businessrates@rbkc.gov.uk 
  • Telephone: 020 7361 2828
  • Write to:  RBKC Business Rates, PO Box 10413, Town Hall, Hornton Street, London, W8 7WT
  • In person (by appointment): please telephone 020 7361 2828 for an appointment at: Customer Service Centre. Town Hall, Hornton Street, London W8 7NX

Discretionary rate relief (DRR)

In addition to mandatory rate relief, the Council operate a local policy of discretionary rate relief (DRR) which provides an additional discount of up to 10 per cent for organisations in receipt of mandatory relief and up to 90 per cent for not-for-profit organisations that do not receive mandatory relief.  

Awards are based on meeting the eligibility criteria which includes evidencing that 66 per cent or more of service users are resident in the Royal Borough of Kensington and Chelsea.

It is recommended that you read the guidance and criteria (published below) first before applying. If the organisation meets the eligibility criteria then please fill in and submit the application form.

Successful applicants are awarded DRR for an initial two-year period after which organisations are invited to re-apply every two years thereafter. New applications may be eligible to be backdated to the beginning of the financial year in which they are submitted.

For more information about discretionary rate relief please email: communityengagement@rbkc.gov.uk