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After a flood

We have prepared these Frequently Asked Questions to help you deal with the often distressing experience of making your home clean and safe again following a flood.

You will find further information to help you after a flood by visiting the Environment Agency flooding pages.

When can I start to clean and repair my home?

You should be sure that the flood has ceased. It is possible that water levels may rise and fall for a short period after the rain has ended.

Important: Do not attempt any cleaning and repairs until you are sure the flooding period has ended. Check with the TV and Radio for reports or with the Met Office (0870 900 0100) for information.

What basic tools should I have to hand?

  • A camera or video camera to record flood damage
  • Elementary tools such as spanners, screwdrivers, hammer and nails
  • Cleaning tools such as brushes, scrubbing brushes, mops and buckets
  • Detergents and disinfectants
  • Protective clothing such as rubber boots, gloves and waterproof clothing
  • Heaters and fans are very useful
  • Heavy duty bin bags
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What evidence will I need for insurance purposes?

Know the details of your insurance policy. It is essential that you know what your insurance company will pay for. This may include assistance with temporary accommodation, drying apparatus and electricity and gas inspections.

  • Take lots of photographs, or video, of the damage to your home and property
  • Mark walls to show water levels
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What essential safety precautions should I take?

  • Wear protective clothing, in particular avoid contact with skin and eyes. Flood water may be contaminated
  • Any cuts and grazes should be immediately washed and covered with waterproof plasters. Get a tetanus jab if needed
  • Do not attempt to move heavy objects, as they may not be stable
  • Do not enter any deep water or water that is fast flowing

How should I deal with mains services? How do I restore them?

You should not reconnect your electricity or gas supply until they have been checked by qualified technicians. Temporary electricity can be supplied by generators available from hire shops. Ensure there is adequate ventilation to use a generator.

  • Important: If you smell gas in your home call TRANSCO immediately on 0800 111999

Mains supply water services should not be affected by flooding. However, run a tap for a short while and ensure that no silt has entered the system. If you suspect it has then call Thames Water on 0845 9200 800

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What steps should I follow in drying out my home?

Step 1

Remove standing water – the fire service can provide a pumping out service or you can hire or buy a pump from a shop. Make sure you receive proper guidance on the operation of the equipment. Do not heat your home to more than 4°C until all standing water is removed

Step 2

Dry the property – the best way is through your central heating system, providing this has been passed as safe by a qualified technician. Set the thermostat to 22°C or above and ensure the home is well ventilated.

While it is important to ventilate your home it is essential to make sure your property is secure. Do not leave doors and windows open when no one is present.

How do I dispose of waste?

Your normal waste disposal will continue and be able to take away a lot of the waste. However, clearly there will be a greater volume of waste and also some large damaged items. Call streetline on 020 7314 3001 to arrange for additional waste collection.

How do I choose a builder to carry out repair work?

Check your insurance policy first to see what stipulations they make with respect of building work. Get several quotes.

  • Ask for references and confirmation of membership of trade bodies
  • Beware of builders touting door-to-door
  • Do not pay cash in advance
  • Get signed receipts for all work carried out
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How will I know if I my property has suffered from structural damage?

You should make regular checks on your property following a flood, as structural damage is not always immediately apparent

Check for changes in the line of the roof ridge; ‘buckling’ of walls, identified by horizontal cracks in the walls; vertical or diagonal cracks may indicate that walls or footings have ‘settled’; bulging sections of the property; deep scouring leading to exposed foundations; or any new cracks bigger than 5mm above doors and windows

Contact a professional structural engineer or surveyor if you find any of the above

Who can I contact for help?

The Environment Agency have a wealth of information about dealing with floods. Call Floodline on 0845 988 1188. Go to www.environment-agency.gov.uk

  • The Fire and Rescue service, though primarily there to help save life, they may be able to assist with water pumping after the flood
  • Your insurance company. Remember to keep your documents somewhere safe and handy. They will help you with your entitlements to help under the cover you have and may well be able to help with providing builders if they are needed
  • Your Council. Our streetline (020 7341 3001) will help you dispose of waste.
  • Your landlord. If you have a landlord, whether a private landlord, the Tenant Management Organisation or a housing association, it is a good idea to contact them before a flood occurs in order to clarify roles and responsibilities in the event of a flood. Get this in writing to avoid disputes later
  • The police can help you with advice about securing your property after a fllod

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