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Emergencies, evenings, weekends and bank holidays

  • Housing: 020 7361 3008
  • Social Services: 020 7361 3013
  • Environmental Health including noise or nuisance: 020 7361 3002
  • Switchboard: 020 7361 3000

General enquiries

Use our general enquiries form for non-urgent requests. Alternatively contact the Switchboard, telephone 020 7361 3000.

Make a general enquiry

Normal opening hours

All lines are open from Monday to Friday between 9am and 5pm unless otherwise stated. Calls are recorded for security and training purposes. For more information on how we handle calls, read our Call Recording Policy.

Accessible transport

Visit Parking and Streets and Transport for more information

Arts and culture

Visit Leisure and culture for more information

Benefits

Opening times: Monday to Friday, 9am to 5pm

Visit Benefits for more information

Building Control

Childrens Services

Chelsea, Worlds End and Health Link teams

Portobello North and South teams

Ladbroke North & South Teams

Bi-borough CWD Family Help and Bi-borough Disabled Children’s Support Service Duty

Early Help Front Door

Emergency Duty Team

Youth Justice (YJS)

Communications and public affairs

We are responsible for the Council's internal and external communications, and are the first contact point for all journalist and media enquiries.

Council Tax, Housing Benefit, Business Rates and Service Charges

Some of our payment systems are not working as they should, due to the cyber security incident.

Payments to the council

Payments for business rates, service charges, rent, council tax or other invoices by Direct Debit, will be taken on a later date than usual.

Please keep money in your account so we can collect the payment when the service resumes. We may need to ask you to use an alternative payment method instead.

Payments from the council

If you expect a payment from us, including housing benefits and discretionary housing payments, you may not receive it from us on time. We're working to fix this as quickly as possible, but can't confirm a date yet.

Your Direct Debit rules and guarantees stay the same.

Electoral services

Visit Electoral services for more information

Education

Visit Children and education for more information

Environmental health

This service covers:

  • Trading Standards and Health and Safety Enforcement
  • Private Sector Housing
  • HMO Licensing
  • Noise and Nuisance
  • Construction Management Team
  • Licensing
  • Pollution Regulation
  • Food Safety and Infectious Diseases
  • Parks Police
  • Street Enforcement

Outside working hours, emergency calls are transferred to an out of hours service.

Visit Environmental Health for more information

Family Information Service

Visit Family Information Service for more information

Early Learning

The Parent Portal to apply for childcare funding for two year olds is currently unavailable.

Email us for advice: [email protected]

Housing

To speak to an advisor, contact Housing Line, telephone 020 7361 3008 

To email, choose the most appropriate team:

Housing Solutions Team

Prevention of homelessness, homelessness, issues with private landlords, supported accommodation, housing options, Housing Register applications, sheltered accommodation

Accommodation Solutions Team

Questions or concerns relating to your temporary accommodation placement or if you would like to explore opportunities in the private rented sector. 

Income Team

Questions related to temporary accommodation rent, service charge and rent arrears. 

Nominations/Allocations Team

Questions and issues relating to the Housing Register, such as problems bidding, Home Connections, and the allocation of social tenancies. 

Temporary Accommodation Repairs Team

For temporary accommodation repairs: report any repair issues to your managing agent in the first instance.

If you are not satisfied with the service you receive, please report your concern to the Temporary Accommodation Repairs Service via the email 

Housing Reviews

To request a statutory review of a decision made on your homeless or housing application

Housing Management Lettings

If your property is managed by Kensington Private Lettings (KPL) and you want to speak to us about your property

Procurement Team

If you are a landlord or agent and want to rent your property to us.

Private rented repairs

If you are a renting your property from a private landlord and experiencing disrepair issues, you can seek advice and assistance from the Environmental Health Team.  You should contact this team if you are unable to resolve these issues directly with your landlord.

Rough sleeping

To report someone who is rough sleeping, contact Streetlink.

Housing Management emails

Estate parking

For all queries relating to parking on our RBKC estates

Neighbourhood Resident Services Team

For tenancy home visit queries, right to buy applications, mutual exchange applications or housing management reception information.

Neighbourhood North 

For any tenancy-related queries with the north of the borough.

Neighbourhood South

For any tenancy-related queries with the south of the borough.

Rent Income and Financial Inclusion Team

Council tenants with rent arrears and payment enquiries, and those with financial difficulties and require assistance with budgeting, applying for benefits or appealing negative benefit decisions. Signposting tenants to partner organisations who offer grants or other forms of financial support.

Fire safety

Questions or concerns relating to fire safety within council-owned buildings.

Building safety managers

Questions or concerns relating to building safety in buildings over 18 metres. 

Homeownership (Leaseholders)

Questions about service charges, major works charges, consultation notices (S20) or Right to Buy or lease extension application.

Resident engagement

Become more involved in the management of your home, the meetings you can attend, the focus/service improvements groups you may be interested in joining or finding out if there is a resident association for your property and how to contact them.

Lancaster West Estate

For emergency repairs and issues with hot water or heating, contact us:

You can also visit us in person at Baseline Studios on the Lancaster West Estate for help with enquiries. Our Neighbourhood Services Advisors are available in person from 8am to 6pm.

Housing Management Customer Services

For day to day repairs to housing management properties 

Capital Works Team

Capital or major works, improve or repair communal and structure parts of your building. To find out when major works are planned for your building, visit Planned major works

specific questions about the capital works programme in your building

Housing needs allocations team
Land charges
  • telephone: 020 7361 3554
Libraries
Opening times

Visit Library opening times for more information

Licensing

The Town Hall
Hornton Street
London
W8 7NX

Visit Licensing for more information

Parking: general enquiries

Visit Parking for more information

Parking: Penalty Charge Notices (PCNs)

Visit Parking for more information

Parking permits (enquiries)

Visit Apply for a resident's permit for more information

Parking permits (applications and renewals)

Visit Apply for or renew your resident parking permit for more information

Parks

The Stable Yard
Holland Park
Ilchester Place
London
W8 6LU

Visit Parks for more information

Pest Control

We'll reschedule any missed appointments at a time that works for you. There will be no charge for this.

Planning

For planning enquiries:

For the Trees team email [email protected].

Visit Planning and Building Control for more information

Registrars

We're sorry if you have had problems contacting us.

You can book our services online. If you need to contact us, email [email protected].

If your enquiry is critical, call 020 7361 4109.

Rough Sleeping Outreach

If you're homeless and have nowhere to stay tonight, come to Kensington Town Hall. We're open from 9am to 5pm, Monday to Friday. Due to the cyber incident, the wait may be longer than usual.

Address:
Kensington Town Hall
Hornton Street
London
W8 7NX

We are still finding temporary accommodation for homeless people, but only if you have nowhere to go at the moment.

If you are not homeless today but think you will be soon please use our online contact form.

Social services

outside working hours emergency calls are transferred to an out of hours service

Visit Health and Social Care for more information

Streetline

Please bear with us at this time. Only report issues that pose a health and safety risk. Thank you for understanding.

Visit Bins and recycling for more information

Street Trading and Markets
Tell Us Once (Bereavement Service)
  • telephone: 020 7361 3940

Last updated: 25 November 2025