Call or email us

Emergencies, evenings, weekends and bank holidays

  • Housing: 020 7361 3008
  • Social Services: 020 7361 3013
  • Environmental health including noise or nuisance: 020 7361 3002
  • Switchboard: 020 7361 3000

General enquiries

Please use the general enquiries form for non-urgent requests. Alternatively you can call the Switchboard on 020 7361 3000.

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Normal opening hours

All lines are open from Monday to Friday between 8.30am and 5.30pm unless otherwise stated. Calls are recorded for security and training purposes. Read our call recording policy.

Arts and Leisure

Telephone: 020 7361 3003

Email: [email protected]

Visit Leisure and culture for more information

Accessible Transport

Telephone: 020 7361 2390

Email: [email protected]

Visit the Parking and Streets and Transport for more information

Benefits

Telephone: 020 7361 3006

Opening times: Monday to Friday, 9am to 5pm

Email: [email protected]

Visit Benefits for more information

Council Tax

Telephone: 020 7361 3005

Opening times: Monday to Friday, 9am to 5pm

Online forms: visit Council Tax forms

Visit Council Tax for more information

Electoral Services

Telephone: 020 7361 3444

Email: [email protected]

Visit Electoral services for more information

Education

Telephone: 020 7361 3009

Email: [email protected]

Visit Children and education for more information

Environmental Health

Telephone: 020 7361 3002

Email: [email protected]

Outside working hours, emergency calls are transferred to an out of hours service. For more information visit Environmental Health 

Family Information Service

Telephone: 07814 804262, 9am to 5pm

Email: [email protected] 

Visit Family Information Service for more information

Housing

If you would like to speak to an advisor please call the Housing Line on 0207 361 3008 

If you would like to send an email, choose the most appropriate team you would like to speak to:

Housing Solutions Team
  • Email: [email protected]
  • Prevention of homelessness, homelessness, issues with private landlords, supported accommodation, housing options, Housing Register applications, sheltered accommodation
Accommodation Solutions Team
  • Email: [email protected]
  • Questions or concerns relating to your temporary accommodation placement or if you would like to explore opportunities in the private rented sector. 
Income Team
  • Email: [email protected]
  • Questions related to temporary accommodation rent, service charge and rent arrears. 
Nominations/Allocations Team
  • Email: [email protected]
  • Questions and issues relating to the Housing Register, such as problems bidding, Home Connections, and the allocation of social tenancies. 
Temporary Accommodation Repairs Team
  • Email: [email protected]
  • For temporary accommodation repairs: please report any repair issues to your managing agent in the first instance. If you are not satisfied with the service you receive, please report your concern to the Temporary Accommodation Repairs Service via the email address above
Housing Reviews
  • Email: [email protected]
  • Contact to request a statutory review of a decision made on your homeless or housing application.
Lettings Team
  • Email: [email protected]
  • Contact if you property is managed by Kensington Private Lettings (KPL) and you want to speak to us about your property.
Procurement Team
  • Email: [email protected]
  • Contact if you are a landlord or agent and want to rent your property to us.
Private rented repairs
  • Email: [email protected]
  • If you are a renting your property from a private landlord and experiencing disrepair issues, you can seek advice and assistance from the Environmental Health Team. Please contact the team using the email above (you should contact this team if you are unable to resolve these issues directly with your landlord).

To report someone who is rough sleeping, contact Streetlink.

Housing Management emails

Estate parking

Neighbourhood Resident Services Team

  • Email: [email protected]
  • Contact this team for annual home visit queries, right to buy applications, mutual exchange applications or general information.

Neighbourhood North 

  • Email: [email protected]
  • Contact for any tenancy-related queries with the North of the borough.

Neighbourhood South

  • Email: [email protected]
  • Contact for any tenancy-related queries with the South of the borough.

Rent Income and Financial Inclusion Team

  • Email: [email protected]
  • We assist council tenants with rent arrears and payment enquiries, and are able to support those who experience financial difficulties and require assistance with budgeting, applying for benefits or appealing negative benefit decisions.  The team is also able to signpost tenants to partner organisations who offer grants or other forms of financial support.

Fire safety

  • Email: [email protected]
  • Questions or concerns relating to fire safety within council-owned buildings.

Building Safety Managers

  • Email: [email protected]
  • Contact this team for any queries or concerns relating to building safety in buildings over 18 metres. 

Homeownership (Leaseholders)

  • Telephone: 0207 605 6464
  • Email: [email protected]
  • Contact for queries about your service charges, major works charges, consultation notices (S20) or need an update on your Right to Buy or lease extension application.

Resident Engagement

  • Email: [email protected]
  • Contact this team to find out how you can become more involved in the management of your home, the meetings you can attend, the focus/service improvements groups you may be interested in joining or finding out if there is a resident association for your property and how to contact them.

Lancaster West Estate

  • Telephone: 0800 389 2005
  • Email: [email protected]
  • If you are a resident of the Lancaster West Estate, you can contact us directly on the details provided to access a number of housing services such as reporting a repair, reporting ASB, paying your rent and any other query you might have. 

Housing Management Customer Services

  • Telephone: 0800 137 111 or 020 3617 7080
  • Email: [email protected]
  • For day to day repairs to housing management properties 

Capital Works Team

  • Email: [email protected]
  • Capital works, sometimes referred to as major works, improve or repair communal and structure parts of your building. To find out when major works are planned for your building, please visit Planned major works
  • If you have specific questions about the capital works programme in your building contact [email protected]

Land charges

Telephone: 020 7361 3554

Libraries

Telephone: 020 7361 3010

Email: [email protected]

Opening times:

Monday: 8.30am to 8pm

Tuesday: 8.30am to 8pm

Wednesday: 8.30am to 5.30pm 

Thursday: 8.30am to 8pm

Friday: 8.30am to 5.30pm 

Saturday: 9.30am to 5pm 

Sunday: 1pm to 5pm

Visit Libraries for more information

Licensing

Telephone: 020 7341 5152

Address: 
Council Offices
37 Pembroke Road
London
W8 6PW

Visit Licensing for more information

Parking: General enquiries

Telephone: 020 7361 3004

Email: [email protected]

Visit Parking for more information

Parking: Penalty Charge Notices (PCNs)

Telephone: 020 7361 4380

Email: [email protected]

Visit Parking for more information

Parking permits (enquiries)

Telephone: 020 7361 4381

Email: [email protected]

Visit Apply for a resident's permit for more information

Parking permits (renewals)

Telephone: 020 7361 3019

Email: [email protected]

Visit Renew a Parking Permit for more information

Parks

Telephone: 02073613000

Email: [email protected]

Address:

The Stable Yard
Holland Park
Ilchester Place
London
W8 6LU

Visit Parks for more information

Planning

Telephone: 020 7361 3012

Email: [email protected]

Visit Planning and Building Control for more information

Registrars

For all enquiries, requests and bookings please visit Births, Deaths and Marriages.

Contact for emergencies only:

Telephone: 020 7361 4100

Email: [email protected]

Social Services

Telephone: 020 7361 3013

Email: [email protected]

Outside working hours emergency calls are transferred to an out of hours service.
Visit Health and Social Care for more information

Streetline

Telephone: 020 7361 3001

Email: [email protected]

Visit Bins and recycling for more information

Tell Us Once (Bereavement Service)

Telephone: 020 7361 3940

Last updated: 8 October 2024