You are viewing: Home 
At your service
Environmental Services Pest Control
Pest Control Services
Council Offices
37 Pembroke Road
LONDON
W8 6PW
Tel: Environmental Healthline: 020 7361 3002
Textphone: 07967347803
E-mail: pest.control@rbkc.gov.uk
Show Contact Details and Information
The Environmental Health Department provides pest control services for a variety of insect and rodent pests, including:
Note: We do not provide pest control services for problems caused by bees wasps, birds, (including pigeons and gulls) squirrels or foxes.
Important notice From 1 May 2005 we will be making a charge for all pest control treatments except rats (this will continue to be a free service). The charges are set out in the table below.
| Pest | Treatment charge as of 14 April 2008 |
Number of visits |
|---|---|---|
| Mice | £97* | up to 3 |
| Rats | Free investigation service | 1 visit |
| Cockroaches | £134* | up to 3 |
| Pharohs' Ants | £134* | 3 visits |
| Animal fleas | £91* | 1 visit |
| Garden Ants | £91* | 1 visit |
| Stored Product Moths | £91* | 1 visit |
| Carpet Beetles | £91* | 1 visit |
| Bedbugs | £113* | Up to 2 visits |
* Our treatment charge is for work which takes an average time of 45 minutes. More complicated types of infestation (large single-residency houses, more than two average sized (12’ X 12’) rooms etc.) will have to pay for each additional 30 minutes.
Tenant Management Organisation (TMO) tenants and residents (excluding tenants of private sector landlords and Housing Associations) on means tested benefits, will not be charged for services. (We will require evidence of TMO tenancy or receipt of benefits before treatment work is carried out).
Housing Associations) on Housing Benefit or Council Tax Benefit, will not be charged for our services.
Landlords, including Housing Associations (RSLs) are responsible for dealing with pest problems (rats, mice, cockroaches, bedbugs, textile moths, pigeons, tropical ant species and garden ants) in or on their property. The Council has no statutory obligation to provide pest control treatments to tenants of private landlords or Housing Associations (RSLs).
Important: Tenants of Housing Associations and private sector landlords must inform their landlord (or the landlord’s representative) of any problems they have with pests. Whereupon, the landlord (or their representative) must, immediately, take appropriate action to ensure the infestation is eradicated and any causes of the infestation (inadequate pest-proofing, hygiene and housekeeping etc.) are rectified.
The Council’s Pest Control Officers will investigate most pest complaints and, if necessary, take enforcement action to ensure landlords, including Housing associations (RSLs) comply with the requirements of the various pieces of legislation relating to pest infestation and storage and disposal of household or commercial waste.
All tenants who are advised, by their landlord, to contact Environmental Health in relation to matters of pest infestation will be referred back to their landlord for pest treatment.
We also offer a comprehensive pest control service for a number of public sector bodies, on a contract basis, including:
If a home becomes so filthy and infected with vermin that it becomes a public health hazard we can take enforcement action to resolve the problem.
For information on our enforcement policy see Directorate of Environmental Health Enforcement Policy [PDF file] (File size 289Kb)
PDF stands for Portable Document Format developed by Adobe.
For help and download tips see About Adobe and PDF files. You need a copy of Acrobat Reader on your computer to access a PDF file.
Get either a free copy or upgrade by accessing the following link - download Adobe reader.
If you have difficulty accessing PDF documents, there are some useful online tools available on the Access Adobe website which can convert PDF documents into HTML or text. Click the following link http://access.adobe.com
top of page
top of page