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If you are already dealing with a Council officer or you know which officer to contact, you may wish to raise an issue face-to-face, by telephone, email or in writing. Often, matters can be resolved at this stage. If you are unsure about which part of the Council is responsible, please telephone Enquiryline on 020 7361 3000.
If you are unhappy about the response to your initial complaint, you should tell the officer with whom you have been dealing that you wish to take your complaint further. Or you might wish to complete our Comments, complaints and compliments and send it to the relevant department.
If you are complaining about the way in which a particular officer has dealt with you, your complaint will be looked into by a third party. Your complaint will be acknowledged. You should receive a full reply within 15 working days.
Send us your feedback complete the Comments, complaints and compliments online form.
If you are dissatisfied with the response to Stage 1, let us know. The head of the relevant section will investigate further and should respond fully within 15 working days.
If you are still unhappy, the relevant Director or Executive Director will review your complaint and respond within 15 working days.
For a list of directors see Executive Director / Directors.
If, having received a letter from the Director or Executive Director, you wish to take the matter further you can take up your complaint with the Local Government Ombudsman by writing to:
The Local Government Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Back to home page Comments, complaints, compliments.
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