Trading Standards

Trading Standards serves those who live, do business in, or visit the Royal Borough of Kensington and Chelsea.  We work together with our local community to encourage a fair and safe trading environment and protect consumers from unscrupulous trading.

What we do

We enforce criminal legislation controlling the quantity, quality, price, description and safety of most goods and services.  We achieve this by:

  • carrying out focussed and targeted inspections based on the level of risk
  • responding to complaints and enquiries
  • advising local businesses on how to comply with the law
  • investigating alleged breaches of the criminal law, and taking enforcement action where appropriate
  • working in partnership with other enforcement bodies such as the police
  • working on specific projects to safeguard vulnerable people and protect their health and well-being

Specialist areas

 

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Our Vision

Three priorities: HEALTH, PROSPERITY AND PROTECTION. Going from strength to strength, we will build on our achievements as part of our dedication to improve the quality of life. We strive to make things better, safer and easier.

Our Mission Statement

The Trading Standards Team is committed to achieving a fair and safe trading environment to benefit local residents, businesses and visitors to the area. 

We will ensure that when we enforce the criminal law our actions are proportionate, consistent, fair, and appropriate, why action being taken is understood by those it affects, what is expected from them and what they should expect from us. We aim to be helpful and open in our actions and target our resources at the highest risk areas.