Trading Standards
Trading Standards serves those who live,
do business in, or visit the Royal Borough of Kensington and
Chelsea. We work together with our local community to
encourage a fair and safe trading environment and protect
consumers from unscrupulous trading.
What we do
We enforce criminal legislation controlling the quantity,
quality, price, description and safety of most goods and
services. We achieve this by:
- carrying out focussed and targeted inspections based on the
level of risk
- responding to complaints and enquiries
- advising local businesses on how to comply with the law
- investigating alleged breaches of the criminal law, and taking
enforcement action where appropriate
- working in partnership with other enforcement bodies such as
the police
- working on specific projects to safeguard vulnerable people and
protect their health and well-being
Specialist areas
If you would like to comment about the service
that you have received from the Environmental Health and Trading
Standards Service please click
complete our quick survey.
Our Vision
Three priorities: HEALTH, PROSPERITY AND PROTECTION. Going from
strength to strength, we will build on our achievements as part of
our dedication to improve the quality of life. We strive to make
things better, safer and easier.
Our Mission Statement
The Trading Standards Team is committed to achieving a fair and
safe trading environment to benefit local residents, businesses and
visitors to the area.
We will ensure that when we enforce the criminal law our actions
are proportionate, consistent, fair, and appropriate, why action
being taken is understood by those it affects, what is expected
from them and what they should expect from us. We aim to be helpful
and open in our actions and target our resources at the highest
risk areas.