There are several ways in which you can have your say on Council services. As well as contacting the relevant department either by post, email or telephone, you can use any of the consultation tools outlined on this page.

Please note: The Planning department run a variety of different consultations which can be quite specific and complex. They therefore have their own planning consultation portal which you can search for all planning consultations.

Vital Messages consultation database

Vital Messages is the Royal Borough of Kensington and Chelsea's consultations database. You can find out what public consultation the Council is currently undertaking or has planned, plus details on how you could get involved. You can also find completed consultations, including their results and outcomes.

A three-borough Education, Health and Care Local Offer for children with Special Educational Needs (SEN)

The three London boroughs of Westminster, Kensington and Chelsea and Hammersmith and Fulham are preparing for the introduction of the Children and Families Bill. A key duty on Local Authorities and schools will be the publication of a Local Offer, which will set out the education, health and care provision that parents can expect.

During the spring term 2014 the three Councils will be consulting with parents and young people to develop and shape the publication of the Local Offer.

National Adult Social Care survey

People who receive social care and support services offered by the council may be asked to take part in a national survey starting on 17 February 2014. The survey, commissioned by the Department of Health, will ask residents to give their views on the services they receive and how these services have affected their quality of life.  The results will help the council improve and develop services in the borough.

Participants in the survey can ask a friend or relative for help to complete the survey but it is their views and experiences that are important.   All answers are completely confidential.

Information gathered from the survey will be provided to the national Health and Social Care Information Centre, who provide national benchmarking information and data analysis to support better services and improving health standards.

For more information, contact free phone number 0800 587 0072 or email

The Residents' Panel

The Royal Borough's Residents' Panel was established in order to provide a co-ordinated and cost effective approach to public consultation. The panel is made up of over 1,300 people who live in the borough, who have agreed to take part in consultations about Council services and local issues.

Resident reviewers

The Resident Reviewers Project was set up to build on the Council’s strong reputation for consulting and involving local residents in improving service delivery. Resident reviewers are volunteers who have agreed to assist the Council in mystery shopping exercises. This means that they test Council services, usually by visiting or telephoning the Council and asking for help with a made up, but realistic, situation.