There are several ways in which you can have your say on Council services. As well as contacting the relevant department either by post, email or telephone, you can use any of the consultation tools outlined on this page.

Please note: The Planning department run a variety of different consultations which can be quite specific and complex. They therefore have their own planning consultation portal which you can search for all planning consultations.

Older people's housing - where would you like to live as you get older?

We want to give people a greater choice about where they live as they get older, especially as they may need more support and care.

The population of older people in the borough is increasing, with the most significant increase in those aged over 85.

In 2013, we began to develop a strategy for older people's housing and asked residents for their view. We are now trying to find out more about the type of accommodation people want to live in and the things that are important to them.

We need to know more about what our residents are looking for to see how our current housing stock matches their needs and if we do develop new accommodation, what this should be like. For some of you, we are asking what you think your future needs and preferences might be, although we appreciate that it is not easy to foresee what the future holds.

Vital Messages consultation database

Vital Messages is the Royal Borough of Kensington and Chelsea's consultations database. You can find out what public consultation the Council is currently undertaking or has planned, plus details on how you could get involved. You can also find completed consultations, including their results and outcomes.

The Residents' Panel

The Royal Borough's Residents' Panel was established in order to provide a co-ordinated and cost effective approach to public consultation. The panel is made up of over 1,300 people who live in the borough, who have agreed to take part in consultations about Council services and local issues.

Resident reviewers

The Resident Reviewers Project was set up to build on the Council’s strong reputation for consulting and involving local residents in improving service delivery. Resident reviewers are volunteers who have agreed to assist the Council in mystery shopping exercises. This means that they test Council services, usually by visiting or telephoning the Council and asking for help with a made up, but realistic, situation.