Consultation
There are several ways in which you can have your say on Council
services. As well as contacting the relevant department either
by post, email or telephone, you can use
any of the consultation tools outlined on this page.
If you wish you can also become more involved on a regular
basis. Listed below are some of the ways to do this:
Vital Messages consultation database
Vital Messages is the Royal Borough of Kensington and Chelsea's
consultations database. You can find out what public consultation
the Council is currently undertaking or has planned, plus details
on how you could get involved. You can also find completed
consultations, including their results and outcomes.
Planning consultation portal
The Planning department run a variety of different consultations
which can be quite specific and complex. They therefore have their
own planning consultation portal which you can search for all
planning consultations.
The Residents' Panel
The Royal Borough's Residents' Panel was established in
September 1999 in order to provide a co-ordinated and cost
effective approach to public consultation. The panel is made up of
over 1,300 people who live in the borough, who have agreed to take
part in up to four surveys a year.
Resident reviewers
The Resident Reviewers Project was set up to build on the
Council’s strong reputation for consulting and involving local
residents in improving service delivery. Resident reviewers are
volunteers who have agreed to assist the Council in mystery
shopping exercises. This means that they test Council services,
usually by visiting or telephoning the Council and asking for help
with a made up, but realistic, situation.
Statement of Consultation Principles
As a Council we are committed to serving the community as well
as we can and providing the best value services we can. Hearing the
views of local residents and businesses is vital in helping us
achieve our aims.
We have adopted a Statement of Consultation Principles so that
local people know:
- why the Council consults
- how it will fulfil its commitment to maintaining good quality
consultation
- what they can expect from the Council when they are being
consulted
The full statement can be downloaded here: