Cllr Sof McVeigh, Lead Member for Housing, introduced the report and thanked the team for their hard work in preparing it in a new, improved format. She said the updated report was clearer, as it showed both the monthly and annual tallies year on year, making the data easier to read, understand, and analyse. She noted that, overall, the Council is back on track and performing very well in all aspects of housing management.

The Leadership Team were very happy with the result of the tenant satisfaction measures as out of the 87.8% residents who responded, 83% were satisfied with the Council’s responsive repairs and the Council ranked fifth among all London Councils that participated in the scheme.

On behalf of the Leadership Team, Cllr Elizabeth Campbell, the Leader of the Council thanked Mr. Doug Goldring, Director of Housing Management, who is retiring from the Council, for his hard work and dedication to service. She expressed the Leadership Team’s gratitude and said he will be greatly missed.

The Leadership Team RESOLVED, for the reasons set out in paragraph 3.1 to 3.4 and elsewhere within the report, that the recommendations at paragraph 2.1 to 2.2 be adopted.

The Leadership Team -

(i)  Noted the overall Red-Amber-Green rating position for all performance metrics (in Appendix One).

(ii)  Noted and considered the contents of this report.

Action by: Executive Director of Housing & Social Investment