The future of recycling and waste                

Operating an excellent waste and recycling collection service is one of our top priorities. Making recycling as easy as possible, encouraging waste minimisation and improving the energy efficiency of our collection fleet, all reduce carbon emissions and are beneficial to the environment. In addition, keeping the streets clean helps keep them safe and is linked to better health outcomes and higher levels of wellbeing.

Our current waste contract with Suez expires in 2021 and we’re in the process of procuring a new one.

We would be grateful if you could spare a few minutes to complete this short survey, to let us know what you think should be included in the contract and also your views on the future of recycling and waste in Kensington and Chelsea.

The closing date for responses is 21 October 2019

New waste contract
Following large-scale consultations, which helped shape our Council plan, we've listened and are committed to keeping the high-level specification of the current contract, including:

- twice weekly waste and recycling collections
- waste and recycling basement collections, to help keep our streets clear
- the removal of rubbish dumping and offensive graffiti from public places, within 24 hours of being notified
- the regular emptying of our 500 litter bins
- the Too Big for the Bin collection service
- the delivery of intensive clean ups after major events, such as Notting Hill Carnival
- the fortnightly separate garden waste collection service
- the four separate food waste collection rounds
In addition, our new waste contract will include:

- paying the London Living wage as a minimum to all staff
- all vehicles to be zero emissions capable, subject to appropriate technology being available
- flexibility to change, if required, or to add new services such as a borough wide food waste collection if viable and environmentally beneficial
Q1
 

Reduce, re-use and recycle
As part of the contract, we are committed to working with our residents and businesses to increase the amount of recycling we capture and reduce the level of waste produced in our borough. We are currently developing a three year Reduction and Recycling Plan, which will detail the work we are doing in this field (once agreed, the plan will be available on the Council's website).

To help us understand residents' recycling habits and knowledge, please help us by answering the following questions.

Recycling
Q2
  Please indicate how strongly you agree, or disagree, with the following statements about recycling in Kensington and Chelsea.
 
 
I am confident I know what can be recycled
 
 
I recycle everything I can
 
Q3
  What, if anything, would encourage you to recycle more? (Please select up to three answers only)
 
Q4
  What, if anything, is preventing you from recycling more? (Please tick all that apply)
 
Q5
  To help us understand how clear our information is, on what can and can't be recycled in Kensington and Chelsea, please indicate which of the following items you think can be recycled and should go in your mixed recycling bag/bin.
 
 
Plastic bottles
 
 
Plastic wrapping (cling film)
 
 
Plastic milk bottles
 
 
Drink cartons (e.g. tetrapaks)
 
 
Shampoo bottles
 
 
Paper, cardboard, leaflets, postcards
 
 
Polystyrene
 
 
Yoghurt pots
 
 
Food waste
 
 
Glass bottles
 
 
Drinks cans
 
 
Food tins
 
 
Plastic take-away cartons and food tubs
 
 
Coffee cups
 
 
Plastic bags
 
 
Coffee pods
 
 
Garden waste
 
 
Nappies
 
If you would like to read more information on recycling, including what can and can't be recycled in Kensington and Chelsea please click here
Q6
  Please indicate how strongly you agree, or disagree, with the following statements in relation to recycling.
 
 
If I'm not sure if something can be recycled, I put it in the recycling bin/bag just in case it can
 
 
Putting things that can't be recycled in the recycling bin/bag doesn't make a difference as the recycling gets sorted after being collected
 
 
I rinse and dry anything with food or drink in it before putting it in the recycling bin/bag
 
 
Putting greasy or wet items in the recycling bin/bag is fine
 
 
I am not convinced that everything I put in my recycling bin/bag gets recycled
 
 
I get frustrated when others in my household or neighbours don't recycle properly
 

Waste minimisation
Q7
  Waste minimisation is more important than recycling. To minimise the amount of waste you produce do you do any of the following? (Please tick all that apply)
 
Q8
  What, if anything, would encourage you to reduce the amount of waste you produce?
 
Q9
 

Information from the Council
Q10
  How would you like to receive information from the Council about recycling and reducing waste? (Please tick all that apply)
 
Q11
  In future how would you like to be able to report waste and recycling issues (e.g. a missed waste collection) to the Council? (Please tick all that apply)
 

Zero waste champions
Q12
  We want to build a network of zero-waste champions, who are interested in increasing recycling and minimising waste in the borough. If you are interested in finding out more about this, please tick the box below:
 

Street cleansing
Q13
  Please indicate how strongly you agree, or disagree, with the following statements about street cleansing in the borough?
 
 
The streets are kept clean
 
 
The streets are regularly swept
 
 
Rubbish dumping is cleared quickly, once reported
 
 
Offensive graffiti is cleaned quickly, once reported
 
Q14
 

About you
To help us better understand the views of stakeholders, we would be grateful if you could answer a few questions about yourself. This information will be treated in the strictest confidence.
Q15
  Are you a...(please tick all that apply)
 
Q16
 
Q17
  How is your waste and recycling collected?
Q18
  What sex are you?
 
 
 
Q19
  Which age group do you belong to?
 
 
 
 
 
 
   
Q20
  How do you describe your race or ethnic origin?
 
 
 
 
Q21
  Do you have any long-term illness, health problems or disability which limits your daily activities?
 
 
 

Using your personal information
The information you have provided to the Royal Borough of Kensington and Chelsea's  Environment and Communities Services will only be used to understand respondents' views on waste and recycling. Where you have given us permission to contact you further about zero waste champions, your contact details  will only be used to contact you in relation to this. Where you have supplied your postcode, this may be used to map responses and to better understand the views of people from different streets.

Your information will only be used for the intended purpose, we will not collect any additional information about yourself, we will not share your data with other Council Departments and or external bodies. If we intend to use your information for any other purpose, we will normally ask you first. In some cases, the Council may use your information for another purpose if it has a legal duty to do so, to provide a complete service to you, or if there is a risk of serious harm or threat to life. The Council will retain your information in accordance with our retention schedule and it will be held securely.

If you have any questions regarding your Data Protection rights, such as accessing your personal information, etc. or if you have a concern over the handling of your information. You can email [email protected]

Thank you for completing this survey,
please click 'Submit' to send us your response
 
  Page 1/1 
Snap Survey Software