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Details for Case Reference: LICPR/19/237697

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Property Details
Case Reference Number: LICPR/19/237697
Trading Name and Address: Acres
12 Acklam Road, LONDON, W10 5QZ
Ward: Golborne
Conservation Area:
Designated Premises Supervisor: Mr Damoy Kaeem Robertson
Licensee Details
Licensee:


Westway Trust
1 Thorpe Close
London
W10 5XL

Licence Details
Licence Type: Premises Licence
Licence Number: 19/237697/2
First Licence Date: 13/06/2019
Latest Start Date: 08/10/2025
Expiry Date:
Licence Terminated:
Reason:
Licensable Activities and Conditions
Granted Licensable Activities Performance of live music - Indoors
On the day before bank holidays 10:00 - 24:00
Monday 10:00 to 23:00
Tuesday 10:00 to 23:00
Wednesday 10:00 to 23:00
Thursday 10:00 to 23:00
Friday 10:00 to 23:00
Saturday 10:00 to 23:00
Sunday 10:00 to 23:00

Playing of recorded music - Indoors
On the day before bank holidays 10:00 - 01:00 and the morning BST begins, an additional hour shall be added.
Monday 10:00 to 23:30
Tuesday 10:00 to 23:30
Wednesday 10:00 to 23:30
Thursday 10:00 to 23:30
Friday 10:00 to 23:30
Saturday 10:00 to 23:30
Sunday 10:00 to 23:30

Performance of dance - Indoors
On the day before bank holidays 10:00 - 24:00.
Monday 10:00 to 23:00
Tuesday 10:00 to 23:00
Wednesday 10:00 to 23:00
Thursday 10:00 to 23:00
Friday 10:00 to 23:00
Saturday 10:00 to 23:00
Sunday 10:00 to 23:00

Entertainment similar to music or dance - Indoors
On the day before bank holidays 10:00 - 24:00
Monday 10:00 to 23:30
Tuesday 10:00 to 23:30
Wednesday 10:00 to 23:30
Thursday 10:00 to 23:30
Friday 10:00 to 23:30
Saturday 10:00 to 23:30
Sunday 10:00 to 23:30

Sale by retail of alcohol - On the Premises
On the day before bank holidays 10:00 - 01:00 and the morning BST begins, an additional hour shall be added.
Monday 10:00 to 23:30
Tuesday 10:00 to 23:30
Wednesday 10:00 to 23:30
Thursday 10:00 to 23:30
Friday 10:00 to 23:30
Saturday 10:00 to 23:30
Sunday 10:00 to 23:30

Provision of late night refreshments - Indoors
On the day before bank holidays 23:00 - 01:00 and the morning BST begins an additional hour shall be added.
Monday 23:00 to 23:30
Tuesday 23:00 to 23:30
Wednesday 23:00 to 23:30
Thursday 23:00 to 23:30
Friday 23:00 to 23:30
Saturday 23:00 to 23:30
Sunday 23:00 to 23:30

Conditions 01 (1) The responsible person must ensure that staff on relevant premises do not carry out, arrange or participate in any irresponsible promotions in relation to the premises.

(2) In this paragraph, an irresponsible promotion means any one or more of the following activities, or substantially similar activities, carried on for the purpose of encouraging the sale or supply of alcohol for consumption on the premises-

(a) games or other activities which require or encourage, or are designed to require or encourage, individuals to-
(i) drink a quantity of alcohol within a time limit (other than to drink alcohol sold or supplied on the premises before the cessation of the period in which the responsible person is authorised to sell or supply alcohol), or
(ii) drink as much alcohol as possible (whether within a time limit or otherwise);

(b) provision of unlimited or unspecified quantities of alcohol free or for a fixed or discounted fee to the public or to a group defined by a particular characteristic in a manner which carries a significant risk of undermining a licensing objective;

(c) provision of free or discounted alcohol or any other thing as a prize to encourage or reward the purchase and consumption of alcohol over a period of 24 hours or less in a manner which carries a significant risk of undermining a licensing objective;

(d) selling or supplying alcohol in association with promotional posters or flyers on, or in the vicinity of, the premises which can reasonably be considered to condone, encourage or glamorise anti-social behaviour or to refer to the effects of drunkenness in any favourable manner;

(e) dispensing alcohol directly by one person into the mouth of another (other than where that other person is unable to drink without assistance by reason of disability).

02 The responsible person must ensure that free potable water is provided on request to customers where it is reasonably available.


03 (1) The premises licence holder or club premises certificate holder must ensure that an age verification policy is adopted in respect of the premises in relation to the sale or supply of alcohol.

(2) The designated premises supervisor in relation to the premises licence must ensure that the supply of alcohol at the premises is carried on in accordance with the age verification policy.

(3) The policy must require individuals who appear to the responsible person to be under 18 years of age (or such older age as may be specified in the policy) to produce on request, before being served alcohol, identification bearing their photograph, date of birth and either-
(a) a holographic mark, or
(b) an ultraviolet feature.

04 The responsible person must ensure that-

(a) where any of the following alcoholic drinks is sold or supplied for consumption on the premises (other than alcoholic drinks sold or supplied having been made up in advance ready for sale or supply in a securely closed container) it is available to customers in the following measures-
(i) beer or cider: ╜ pint;
(ii) gin, rum, vodka or whisky: 25 ml or 35 ml; and
(iii) still wine in a glass: 125 ml;

(b) these measures are displayed in a menu, price list or other printed material which is available to customers on the premises; and

(c) where a customer does not in relation to a sale of alcohol specify the quantity of alcohol to be sold, the customer is made aware that these measures are available.

05 1. A relevant person shall ensure that no alcohol is sold or supplied for consumption on or off the premises for a price which is less than the permitted price.

2. For the purposes of the condition set out in paragraph 1-
(a) 'duty' is to be construed in accordance with the Alcoholic Liquor Duties Act 1979;

(b) 'permitted price' is the price found by applying the formula-
P = D + (DxV)
where-
(i) P is the permitted price,
(ii) D is the amount of duty chargeable in relation to the alcohol as if the duty were charged on the date of the sale or supply of the alcohol, and
(iii) V is the rate of value added tax chargeable in relation to the alcohol as if the value added tax were charged on the date of the sale or supply of the alcohol;

(c) 'relevant person' means, in relation to premises in respect of which there is in force a premises licence-
(i) the holder of the premises licence,
(ii) the designated premises supervisor (if any) in respect of such a licence, or
(iii) the personal licence holder who makes or authorises a supply of alcohol under such a licence;

(d) 'relevant person' means, in relation to premises in respect of which there is in force a club premises certificate, any member or officer of the club present on the premises in a capacity which enables the member or officer to prevent the supply in question; and

(e) 'value added tax' means value added tax charged in accordance with the Value Added Tax Act 1994.

3. Where the permitted price given by Paragraph (b) of paragraph 2 would (apart from this paragraph) not be a whole number of pennies, the price given by that sub-paragraph shall be taken to be the price actually given by that sub-paragraph rounded up to the nearest penny.

4. (1) Sub-paragraph (2) applies where the permitted price given by Paragraph (b) of paragraph 2 on a day ('the first day') would be different from the permitted price on the next day ('the second day') as a result of a change to the rate of duty or value added tax.
(2) The permitted price which would apply on the first day applies to sales or supplies of alcohol which take place before the expiry of the period of 14 days beginning on the second day.

06 (1) No supply of alcohol may be made under the premises licence-
(a) at a time when there is no designated premises supervisor in respect of the premises licence, or
(b) at a time when the designated premises supervisor does not hold a personal licence or his personal licence is suspended.

(2) Every supply of alcohol under the premises licence must be made or authorised by a person who holds a personal licence.

07 Where this licence includes a condition that at specified times one or more individuals must be at the premises to carry out a security activity, each individual must be licensed by the Security Industry Authority, with the following exceptions:

a) premises where the premises licence authorises plays or films
b) any occasion mentioned in paragraph 8(3)(b) or (c) of Schedule 2 to the Private Security Industry Act 2001 (premises being used exclusively by a club with a club premises certificate, under a temporary event notice authorising plays or films or under a gaming licence), or
c) any occasion within paragraph 8(3)(d) of Schedule 2 to the Private Security Industry Act 2001

08 CCTV shall be installed, operated and maintained, at all times that the Premises are open for licensable activities, so as to comply with the following criteria: (i) The Premises Licence Holder shall ensure that the system is checked every two weeks to ensure that the system is working properly and that the date and time are correct. A record of these checks, showing the date and name of the person checking, shall be kept and made available to the Metropolitan Police or authorised Council officers on request. (ii) One camera shall be positioned to capture a clear image of anyone entering the Premises. (iii) The system shall provide full coverage of the interior of the Premises and any exterior part of the Premises accessible to the public. (iv) The CCTV system shall continually record in real time whilst the Premises are open for licensable activities and during all times when customers remain on the Premises and recordings will be date and time stamped. (v) Recordings shall be kept for a minimum of 31 days and downloaded footage will be provided free of charge to the Metropolitan Police or authorised Council officers on request (subject to the Data Protection legislation) within 24 hours of any request. (vi) At all times the Premises are open, there shall be a person on the Premises who can operate the system sufficiently to allow the Metropolitan Police or authorised Council officers to view footage immediately on request. (vii) The CCTV system shall be updated and maintained following Metropolitan Police recommendations. Should the equipment become faulty, the Metropolitan Police shall be notified by email and all reasonable efforts shall be made to have any fault rectified within 72 hours of its discovery.


09 No music or amplified sound shall be generated within the premises so as to give rise to nuisance within neighbouring dwellings.


10 Clearly legible notices shall be displayed at all exits from the premises requesting patrons to respect the needs of local residents and to leave the premises and area quietly.


11 The door linking the bar area to the rear external smoking area shall be kept shut at all times, apart from permitting egress and ingress by customers to the external smoking area.


12 No food or drink shall be consumed in the rear external smoking area between 22.00 and 08.00 hours the following morning.


13 The consumption of alcohol on the premises shall cease, and the premises shall close to patrons and all patrons shall be off the premises, no later than 30 minutes after the end of the permitted hours for the sale by retail of alcohol on the premises.


14 The Emergency Exit and service doors shall not be propped open at any time when the premises are open and shall only be used for access and egress, except in the case of emergency.


15 Any lobby doors shall be kept closed after 21:00 hours, except for the immediate access and egress by patrons, to prevent noise escaping from inside the premises to outside the premises.


16 The disposal of empty bottles, cans and other refuse into outdoor storage receptacles shall not take place between the hours of 23:00 and 07:00 hours the following day

17 Deliveries shall not take place between the hours of 23:00 and 07:00 hours the following day.


18 So as to minimise disturbance to local residents late at night, all staff shall be given appropriate instructions and training to encourage customers to leave the premises quietly. A record of the training given to all staff shall be maintained by the Premises Licence Holder. The training records shall immediately be made available for inspection by authorised officers of the Licensing Authority at all times the premises are open.

19 No drinks shall be taken from the premises in an open container.


20 A dedicated telephone number for the Designated Premises Supervisor or the duty manager shall be maintained for use by any person who may wish to make a complaint during the operation of the licence, which shall be provided to the Licensing Authority and local residents' associations. Any change to the number shall be notified to the Licensing Authority and to local residents' associations within 7 days of the change

21 A record shall be kept of all complaints and incidents, which shall be available for inspection by the Licensing Authority or the Metropolitan Police at all times when the premises are open to the public.


22 Save for occasions agreed with the Metropolitan Police in writing before the event, a minimum of two SIA door supervisors shall be on duty at the premises from 19:00 hours until the premises have closed to the public and all customers have left the vicinity; and one additional SIA door supervisor shall be provided for every hundred patrons over two hundred. A copy of the written consent of the Metropolitan Police shall be sent to the Licensing Authority seven clear days before the event takes place.

23 At the end of trading hours, the management shall ensure that the areas outside the premises and up to 100 metres away from the premises are clear of litter, flyers and posters.

24 A minimum charge of ú3 Monday to Thursday, and ú5 Friday shall be payable for any person entering the premises after 23:00 hours except for persons taking table meals. Such a sum shall not be credited against liquor.


25 No more than 30 persons shall occupy the rear external smoking area at any one time.


26 The rear external smoking area shall be continuously monitored within the CCTV system at the premises.


27 From 22.00 hours until the premises close to the public, a Door Supervisor shall make routine visits every 20 minutes, to the rear external smoking area, to ensure that the capacity levels are maintained, and the internal door from the first floor internal bar area is kept shut at all times, apart from egress and access of customers.

28 There shall be no cooking odours emanating from the premises so as to cause a nuisance to any neighbouring premises.


29 Security staff shall receive training on search procedures and this training will be refreshed every six months. Records of this training and any subsequent refresher training shall be kept at the premises and made available to officers of the Licensing Authority and the Metropolitan Police upon request. These training records will be retained at the premises for a period of 12 months.


30 The premises shall implement a security staff deployment plan (incorporating the current contingent requirements) in consultation with the Metropolitan Police.


31 Staff shall receive training regarding crime scene preservation procedures and this training will be refreshed every six months. Records of this training and any subsequent refresher training will be kept at the premises and made available to officers of the Licensing Authority and the Metropolitan Police upon request. These training records shall be retained at the Premises for a period of 12 months.

32 Toilet attendants shall be equipped with radios which allow communication with other toilet attendants and security staff.


33 Bar staff and security staff shall receive training on the signs of intoxication and how this should be dealt with and this training shall be refreshed every six months. Records of this training and any subsequent refresher training shall be kept at the premises and made available to officers of the Licensing Authority and the Metropolitan Police upon request. These training records shall be retained at the premises for a period of 12 months.


34 Patrons shall not be allowed to consume alcohol outside the main entrance of the premises and this will be supervised by staff of the premises.


35 SIA Door supervisors shall regularly patrol the outside of the premises along the length of the queuing area, and will collect all glasses and bottles found in this area and safely dispose of them.

36 When the premises are trading after 22:00 hours, a minimum of one employee, wearing clearly visible and identifiable clothing, shall be stationed in the Acklam Road area as a designated "traffic controller". This person shall liaise with a registered taxi or minicab operator to ensure the orderly pick up of patrons from the premises and to prevent noise from patrons arriving and departing by private cars. This person shall also record the details of unlicensed or touting by taxi/minicabs operating in the area outside the premises and report such details to the Metropolitan Police.


37 A taxi/minicab marshalling system shall be implemented at the premises.


38 A list of recommended local taxi/minicab companies shall be available to patrons. All taxi/minicab companies on the list shall be notified in writing that the hooting of horns is not permitted outside the premises. Door supervisors shall take note of any offenders and the premises shall notify the relevant companies. Repeat offenders shall be removed from the list of recommended taxi/minicab providers.


39 Equipment used in the premises shall not be loaded or unloaded into vehicles between the hours of 24:00 hours and 07:00 hours the following day.


40 A daily incident log shall be kept at the premises and made available on request to an authorised officer of the Council or the Metropolitan Police, which shall record the following:
(a) all crimes reported to the venue
(b) all ejections of patrons
(c) any complaints received
(d) any incidents of disorder
(e) all seizures of drugs or offensive weapons
(f) any faults in the CCTV system or searching equipment or scanning
equipment
(g) any refusal of the sale of alcohol
(h) any visit by a relevant authority or emergency service
(i) SIA staff identity numbers


41 No patrons shall enter or re-enter the premises after 23:00 hours each day.

42 Door staff shall wear high-visibility reflective jackets or tabards when on duty.


43 The premises shall operate and adhere to an intoxication policy, as agreed with the Metropolitan Police

44 Substantial food shall be available at all times during the permitted hours for licensable activities.

45 All customers, or staff, waiting for a cab or other form of transportation, are to be encouraged to wait within the premises.


46 The premises shall not be used under the terms of this licence until a Dispersal and External Management Plan ('the Plan') has been submitted to the Royal Borough of Kensington and Chelsea's Environmental Health Department, Licensing Authority and the Metropolitan Police for consultation. The Plan shall detail the procedures, management controls and practical steps, including all measures to control any noise generated by patrons entering or leaving the premises, that will be taken to ensure that Public Nuisance does not arise at any time when licensable activities are taking place on the premises. The Premises Licence holder shall incorporate any recommendations of the Licensing Authority, Metropolitan Police and Environmental Health into the Plan. Once the revised Plan has been finalised the Premises Licence holder shall implement and comply with the plan at all times. A copy of the revised Plan shall be sent to the Licensing Authority, Metropolitan Police and Environmental Health within 5 working days of it being revised. Any further amendments to the Plan shall be submitted to the Licensing Authority within 28 days of the revision.

47 The Premises Licence Holder shall organise and partake in a meeting for local residents, Ward Councillors and local residents' associations to discuss the operation of the premises, at least every month. The details of the proposed meeting shall be clearly displayed on a window or door visible to people outside the premises and the Premises Licence Holder shall directly notify local residents' associations and Ward Councillors of the meeting date at least two weeks before the meeting.


48 An acoustic report from an independent suitably qualified Acoustician shall be submitted to the Director of Environmental Health to assess whether any further acoustic works are necessary to protect residents living in neighbouring dwellings from noise and vibration. The works required to be carried out to achieve compliance with the recommendations of that report shall be completed to the written satisfaction of the Council's Director of Environmental Health and shall thereafter be maintained to the same standard.


49 On Friday and Saturday nights and on the nights when the capacity is permitted to increase above 500 patrons (excluding staff and performers): (a) A minimum of three SIA registered door supervisors shall be on duty at around or outside the street entrance of the premises in Acklam Road, for a minimum of 30 minutes after the premises closes to the public to ensure that patrons are not blocking the pavement outside the premises and that patrons leaving the premises leave quickly and quietly.
(b) All reasonable steps shall be taken to stop patrons or potential patrons from congregating on the highway outside the premises or from causing noise and nuisance to residents living in the vicinity of the premises.

50 a) A maximum of 500 people (excluding staff and performers) shall be permitted in the premises at any one time. b) Save that, on up to 12 occasions with at least 28 days (or such lesser period as may be agreed with the Licensing Authority and the Metropolitan Police) with prior written notice to the Licensing Authority and the Metropolitan Police the premises may hold live music events with the capacity of up to 600 ticket holders/patrons (excluding staff and performers). Such live music events shall end at or before 23:00 hours. The Metropolitan Police and the Licensing Authority have the power to veto such event(s) by giving written notice to the Premises Licence Holder within 7 days from the date of receiving written notice of the event(s) from the Premises Licence Holder. Notice to the Licensing Authority and the Metropolitan Police shall include details regarding the nature of the event(s), artist(s) that will be performing and such further details as may be required by the Licensing Authority and the Metropolitan Police. c) No externally promoted event(s) shall take place at the premises unless notice of the event(s) has been served on the Metropolitan Police, Environmental Health and the Licensing Authority at least 14 days before the event(s) and the Metropolitan Police, Environmental Health and the Licensing Authority have given their prior written consent in each case.

51 The premises shall operate and adhere to a dispersal and intoxication policy, as agreed with the Metropolitan Police and an authorised officer of the Council.


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