Call or email us

On this page

Emergencies, evenings, weekends and bank holidays

  • Housing: 020 7361 3008
  • Social Services: 020 7361 3013
  • Environmental Health including noise or nuisance: 020 7361 3002
  • Switchboard: 020 7361 3000

General enquiries

Use our general enquiries form for non-urgent requests. Alternatively contact the Switchboard, telephone 020 7361 3000.

Start

Normal opening hours

All lines are open from Monday to Friday between 9am and 5pm unless otherwise stated. Calls are recorded for security and training purposes: read our Call recording policy.

Accessible transport

Visit Parking and Streets and Transport for more information

Arts and culture

Visit Leisure and culture for more information

Benefits

Opening times: Monday to Friday, 9am to 5pm

Visit Benefits for more information

Council Tax

Opening times: Monday to Friday, 9am to 5pm

Visit Council Tax page for more information

Electoral services

Visit Electoral services for more information

Education

Visit Children and education for more information

Environmental health

Outside working hours, emergency calls are transferred to an out of hours service.

Visit Environmental Health for more information

Family Information Service

Visit Family Information Service for more information

Housing

To speak to an advisor, contact Housing Line, telephone 020 7361 3008 

To email, choose the most appropriate team:

Housing Solutions Team

Prevention of homelessness, homelessness, issues with private landlords, supported accommodation, housing options, Housing Register applications, sheltered accommodation

Accommodation Solutions Team

Questions or concerns relating to your temporary accommodation placement or if you would like to explore opportunities in the private rented sector. 

Income Team

Questions related to temporary accommodation rent, service charge and rent arrears. 

Nominations/Allocations Team

Questions and issues relating to the Housing Register, such as problems bidding, Home Connections, and the allocation of social tenancies. 

Temporary Accommodation Repairs Team

For temporary accommodation repairs: report any repair issues to your managing agent in the first instance.

If you are not satisfied with the service you receive, please report your concern to the Temporary Accommodation Repairs Service via the email 

Housing Reviews

To request a statutory review of a decision made on your homeless or housing application

Lettings Team

If your property is managed by Kensington Private Lettings (KPL) and you want to speak to us about your property

Procurement Team

If you are a landlord or agent and want to rent your property to us.

Private rented repairs

If you are a renting your property from a private landlord and experiencing disrepair issues, you can seek advice and assistance from the Environmental Health Team.  You should contact this team if you are unable to resolve these issues directly with your landlord.

Rough sleeping

To report someone who is rough sleeping, contact Streetlink.

Housing Management emails

Estate parking

For all queries relating to parking on our RBKC estates

Neighbourhood Resident Services Team

For tenancy home visit queries, right to buy applications, mutual exchange applications or housing management reception information.

Neighbourhood North 

For any tenancy-related queries with the north of the borough.

Neighbourhood South

For any tenancy-related queries with the south of the borough.

Rent Income and Financial Inclusion Team

Council tenants with rent arrears and payment enquiries, and those with financial difficulties and require assistance with budgeting, applying for benefits or appealing negative benefit decisions. Signposting tenants to partner organisations who offer grants or other forms of financial support.

Fire safety

Questions or concerns relating to fire safety within council-owned buildings.

Building safety managers

Questions or concerns relating to building safety in buildings over 18 metres. 

Homeownership (Leaseholders)

Questions about service charges, major works charges, consultation notices (S20) or Right to Buy or lease extension application.

Resident engagement

Become more involved in the management of your home, the meetings you can attend, the focus/service improvements groups you may be interested in joining or finding out if there is a resident association for your property and how to contact them.

Lancaster West Estate

For residents of the Lancaster West Estate. Access a number of housing services such as reporting a repair, reporting ASB, paying your rent and other questions.

Housing Management Customer Services

For day to day repairs to housing management properties 

Capital Works Team

Capital or major works, improve or repair communal and structure parts of your building. To find out when major works are planned for your building, visit Planned major works

specific questions about the capital works programme in your building

Land charges
  • telephone: 020 7361 3554
Libraries
Opening times

Monday and Tuesday: 8.30am to 8pm

Wednesday and Friday: 8.30am to 5.30pm 

Thursday: 8.30am to 8pm 

Saturday: 9.30am to 5pm 

Sunday: 1pm to 5pm

Visit Libraries for more information

Licensing

The Town Hall
Hornton Street
London
W8 7NX

Visit Licensing for more information

Parking: general enquiries

Visit Parking for more information

Parking: Penalty Charge Notices (PCNs)

Visit Parking for more information

Parking permits (enquiries)

Visit Apply for a resident's permit for more information

Parking permits (applications and renewals)

Visit Apply for or renew your resident parking permit for more information

Parks

The Stable Yard
Holland Park
Ilchester Place
London
W8 6LU

Visit Parks for more information

Planning

Visit Planning and Building Control for more information

Registrars

For all enquiries, requests and bookings visit Births, Deaths and Marriages.

Contact for emergencies only:

Social services

outside working hours emergency calls are transferred to an out of hours service

Visit Health and Social Care for more information

Streetline

Visit Bins and recycling for more information

Tell Us Once (Bereavement Service)
  • telephone: 020 7361 3940

Last updated: 24 July 2025