Call or email us
Emergencies, evenings, weekends and bank holidays
- Housing: 020 7361 3008
- Social Services: 020 7361 3013
- Environmental Health including noise or nuisance: 020 7361 3002
- Switchboard: 020 7361 3000
General enquiries
Use our general enquiries form for non-urgent requests. Alternatively contact the Switchboard, telephone 020 7361 3000.
Normal opening hours
All lines are open from Monday to Friday between 9am and 5pm unless otherwise stated. Calls are recorded for security and training purposes: read our Call recording policy.
- Accessible transport
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- telephone: 020 7361 2390
- email: [email protected]
Visit Parking and Streets and Transport for more information
- Arts and culture
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- telephone: 020 7361 3003
- email: [email protected]
Visit Leisure and culture for more information
- Benefits
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- telephone: 020 7361 3006
- email: [email protected]
Opening times: Monday to Friday, 9am to 5pm
Visit Benefits for more information
- Council Tax
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- telephone: 020 7361 3005
- online: visit Council Tax forms
Opening times: Monday to Friday, 9am to 5pm
Visit Council Tax page for more information
- Electoral services
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- telephone: 020 7361 3444
- email: [email protected]
Visit Electoral services for more information
- Education
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- telephone: 020 7361 3009
- email: [email protected]
Visit Children and education for more information
- Environmental health
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- telephone: 020 7361 3002
- email: [email protected]
Outside working hours, emergency calls are transferred to an out of hours service.
Visit Environmental Health for more information
- Family Information Service
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- telephone: 07814 804262, 9am to 5pm
- email: [email protected]
Visit Family Information Service for more information
- Housing
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To speak to an advisor, contact Housing Line, telephone 020 7361 3008
To email, choose the most appropriate team:
Housing Solutions Team
Prevention of homelessness, homelessness, issues with private landlords, supported accommodation, housing options, Housing Register applications, sheltered accommodation
- email: [email protected]
Accommodation Solutions Team
Questions or concerns relating to your temporary accommodation placement or if you would like to explore opportunities in the private rented sector.
- email: [email protected]
Income Team
Questions related to temporary accommodation rent, service charge and rent arrears.
- email: [email protected]
Nominations/Allocations Team
Questions and issues relating to the Housing Register, such as problems bidding, Home Connections, and the allocation of social tenancies.
- email: [email protected]
Temporary Accommodation Repairs Team
For temporary accommodation repairs: report any repair issues to your managing agent in the first instance.
If you are not satisfied with the service you receive, please report your concern to the Temporary Accommodation Repairs Service via the email
- email: [email protected]
Housing Reviews
To request a statutory review of a decision made on your homeless or housing application
- email: [email protected]
Lettings Team
If your property is managed by Kensington Private Lettings (KPL) and you want to speak to us about your property
- email: [email protected]
Procurement Team
If you are a landlord or agent and want to rent your property to us.
- email: [email protected]
Private rented repairs
If you are a renting your property from a private landlord and experiencing disrepair issues, you can seek advice and assistance from the Environmental Health Team. You should contact this team if you are unable to resolve these issues directly with your landlord.
- email: [email protected]
Rough sleeping
To report someone who is rough sleeping, contact Streetlink.
Housing Management emails
Estate parking
For all queries relating to parking on our RBKC estates
- email: [email protected]
Neighbourhood Resident Services Team
For tenancy home visit queries, right to buy applications, mutual exchange applications or housing management reception information.
- email: [email protected]
Neighbourhood North
For any tenancy-related queries with the north of the borough.
- email: [email protected]
Neighbourhood South
For any tenancy-related queries with the south of the borough.
- email: [email protected]
Rent Income and Financial Inclusion Team
Council tenants with rent arrears and payment enquiries, and those with financial difficulties and require assistance with budgeting, applying for benefits or appealing negative benefit decisions. Signposting tenants to partner organisations who offer grants or other forms of financial support.
- email: [email protected]
Fire safety
Questions or concerns relating to fire safety within council-owned buildings.
- email: [email protected]
Building safety managers
Questions or concerns relating to building safety in buildings over 18 metres.
- email: [email protected]
Homeownership (Leaseholders)
Questions about service charges, major works charges, consultation notices (S20) or Right to Buy or lease extension application.
- telephone: 0207 605 6464
- email: [email protected]
Resident engagement
Become more involved in the management of your home, the meetings you can attend, the focus/service improvements groups you may be interested in joining or finding out if there is a resident association for your property and how to contact them.
- email: [email protected]
Lancaster West Estate
For residents of the Lancaster West Estate. Access a number of housing services such as reporting a repair, reporting ASB, paying your rent and other questions.
- telephone: 0800 389 2005
- email: [email protected]
Housing Management Customer Services
For day to day repairs to housing management properties
- telephone: 0800 137 111 or 020 3617 7080
- email: [email protected]
Capital Works Team
Capital or major works, improve or repair communal and structure parts of your building. To find out when major works are planned for your building, visit Planned major works
- email: [email protected]
specific questions about the capital works programme in your building
- email: [email protected]
- Land charges
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- telephone: 020 7361 3554
- Libraries
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Opening times
Monday and Tuesday: 8.30am to 8pm
Wednesday and Friday: 8.30am to 5.30pm
Thursday: 8.30am to 8pm
Saturday: 9.30am to 5pm
Sunday: 1pm to 5pm
- telephone: 020 7361 3010
- email: [email protected]
Visit Libraries for more information
- Licensing
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The Town Hall
Hornton Street
London
W8 7NX- telephone: 020 7341 5152
- email: [email protected]
Visit Licensing for more information
- Parking: general enquiries
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- telephone: 020 7361 3004
- email: [email protected]
Visit Parking for more information
- Parking: Penalty Charge Notices (PCNs)
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- telephone: 020 7361 4380
- email: [email protected]
Visit Parking for more information
- Parking permits (enquiries)
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- telephone: 020 7361 4381
- email: [email protected]
Visit Apply for a resident's permit for more information
- Parking permits (applications and renewals)
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- telephone: 020 7361 3019
- email: [email protected]
Visit Apply for or renew your resident parking permit for more information
- Parks
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The Stable Yard
Holland Park
Ilchester Place
London
W8 6LU- telephone: 02073613000
- email: [email protected]
Visit Parks for more information
- Planning
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- telephone: 020 7361 3012
- email: [email protected]
Visit Planning and Building Control for more information
- Registrars
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For all enquiries, requests and bookings visit Births, Deaths and Marriages.
Contact for emergencies only:
- telephone: 020 7361 4100
- email: [email protected]
- Social services
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- telephone: 020 7361 3013
- email: [email protected]
outside working hours emergency calls are transferred to an out of hours service
Visit Health and Social Care for more information
- Streetline
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- telephone: 020 7361 3001
- email: [email protected]
Visit Bins and recycling for more information
- Tell Us Once (Bereavement Service)
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- telephone: 020 7361 3940
Last updated: 24 July 2025