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Council Services
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All lines are open from Monday to Friday between 8.30am and 5.30pm unless otherwise stated.
Please note, calls are recorded for security and training purposes. View our call recording policy.
- Arts and Leisure
Telephone: 020 7361 3003
Email: artsandleisure@rbkc.gov.uk
For more information visit the Leisure and culture webpages.
- Accessible Transport
Telephone: 020 7361 2390
Email: accessible.transport@rbkc.gov.uk
For more information visit the Parking transport and streets webpages.
- Benefits
Telephone: 020 7361 3006
Email: benefits@rbkc.gov.uk
For more information visit the Benefits webpages.
- Council Tax
Telephone: 020 7361 3005
Online Foms: visit the Council Tax forms webpage.
For more information visit the Council Tax webpages.
- Electoral services
Telephone: 020 7361 3444
Email: elect@rbkc.gov.uk
For more information visit the Electoral services webpages.
- Education
Telephone: 020 7361 3009
Email: educationline@rbkc.gov.uk
For more information visit the Children and education webpages.
- Environmental Health
Telephone: 020 7361 3002
Email: environmentalhealth@rbkc.gov.uk
Outside working hours emergency calls are transferred to an Out of Hours Service. For more information visit the Environmental Health webpages.
- Family information service
Telephone: 020 7361 3302
Email: fis@rbkc.gov.uk
For more information visit the Family Information Service website.
- Housing
Telephone: 020 7361 3008
Email: housing@rbkc.gov.uk
Outside working hours emergency calls to the Homelessness Placement Unit are transferred to an Out of Hours Service. For more information visit the Housing webpages.
Housing management telephone: 0800 137 111 or 020 3617 7080
Housing Management emails:
- Customer Services: HM-CustomerServices@rbkc.gov.uk
- Housing Management North: HM-HousingNorth@rbkc.gov.uk
- Housing Management South: HM-HousingSouth@rbkc.gov.uk
- Neighbourhoods business support: HM-NeighbourhoodBusinessSupport@rbkc.gov.uk
- Leaseholders/Homeownership: HM-homeownership@rbkc.gov.uk
- Community Investment: HM-communityinvestment@rbkc.gov.uk
- Investment Programme: investmentprogrammeenquiries@rbkc.gov.uk
- Fire Safety: firesafety@rbkc.gov.uk
- Estates parking: HM-parking@rbkc.gov.uk
- Environmental Services: (cleaning, pest control, estate improvements, grounds maintenance): HM-EnvironmentalServices@rbkc.gov.uk
- Lancaster West Estate: LancasterWestoffice@rbkc.gov.uk
- Land charges
Telephone: 020 7361 3554
- Libraries
Telephone: 020 7361 3010
Email: information@rbkc.gov.uk
Opening times
Monday: 8.30am - 8pm
Tuesay: 8.30am - 8pm
Wednesday: 8.30am - 5.30pm
Thursday: 8.30am - 8pm
Friday: 8.30am - 5.30pm
Saturday: 9.30am - 5pm
Sunday: 1pm - 5pm
For more information visit the Libraries webpages.
- Parking: General enquiries
Telephone: 020 7361 3004
Email: enquiries@rbkcparking.com
For more information visit the Parking, transport and streets webpages.
- Parking: Penalty Charge Notices (PCNs)
Telephone: 020 7361 4380
Email: enquiries@rbkcparking.com
For more information visit the Parking, transport and streets webpages.
- Parking permits (enquiries)
Telephone: 020 7361 4381
Email: residentparking@rbkc.gov.uk
For more information visit the Apply for a resident's permit webpages.
- Parking permits (renewals)
Telephone: 020 7361 3019
Email: residentparking@rbkc.gov.uk
For more information visit the Renew a Parking Permit webpages.
- Planning
Telephone: 020 7361 3012
Email: planning@rbkc.gov.uk
For more information visit the Planning and Building Control webpages.
- Registrars
For all enquiries, requests and bookings please visit the Births, Deaths and Marriages webpages.
Contact for emergencies only:
Telephone: 020 7361 4100
Email: registrars@rbkc.gov.uk
- Streetline
Telephone: 020 7361 3001
Email: streetline@rbkc.gov.uk
Fore more information please visit the Bins and recycling webpages.
- Social Services
Telephone: 020 7361 3013
Email: socialservices@rbkc.gov.uk
Outside working hours emergency calls are transferred to an Out of Hours Service. For more information visit the Health and Social Care webpages.
- Tell Us Once (bereavement service)
Telephone: 020 7361 3940
- The Covid-19 Hub
Lines are open Monday to Friday between 9am to 6pm and Saturday and Sunday 10am to 4pm.
Telephone: 020 7361 4326
Email: C19Hub@rbkc.gov.uk
The COVID-19 Hub has been set up for residents to get the help and support they need from the Council and Kensington and Chelsea voluntary organisations. Visit our COVID-19 Hub section for further details.