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Bi-Borough Family Information Service (FIS)

The Family Information Service for Kensington and Chelsea, and for Westminster is a free, confidential and impartial information, advice and signposting for families with children aged up to 19 (or up to 25 for those with additional needs) and for the professionals working with them. 

Our service provide advice, information and guidance to parents/carers and to young people on:

  • Nurseries and Children’s Centres
  • Childminders 
  • Starting school - including school nursery applications and what to do if you don’t get a place
  • Out of school hours clubs
  • Activities for children, young people and families
  • Help with childcare costs
  • Money matters
  • Starting a career in childcare

The Family Information Service’s (FIS) Directory is a resource containing up-to-date information of all OFSTED-registered childcare in the Borough, including:

  • Childminders
  • Day nurseries
  • Pre-school playgroups
  • Holiday playschemes
  • Before and after-school clubs

In addition, our FIS Directory supports professionals working  with children, young people and families by acting as a centralised information resource about a wide range of matters such as:

  • Safeguarding
  • SEND
  • Transitions
  • Funding
  • EYFS Framework
  • Health and Wellbeing
  • Training and Tutorials
  • Up-to-date Policies and Guidance

Please download the Family Information Leaflets here:

Kensington and Chelsea Family Information Service (FIS)

Westminster Family Information Service (FIS) 

Meet the Team:

Carmen Sanchez
Senior Family Information and Guidance Officer 
Mob: 07971 625922 (Westminster)
Email: [email protected]

Gemma Clay
Family Information and Guidance Officer
Mob: 07814 804262 (Kensington and Chelsea)
Email:  [email protected]

Last Updated 26/10/2022

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