Worried about a child? Professionals referral information

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Safeguarding children is everybody’s responsibility. All professionals who work with children have a responsibility to safeguard them and to know how to seek help when things are not quite right or when difficulties arise.

It is important to act fast if you suspect abuse as some signs of abuse can disappear quickly.

If you are a professional and you have concerns about a child you are working with who lives in Kensington and Chelsea, you should discuss this with the family and make your referral to the Early Help Team or to Family Services as appropriate. 

If you are concerned a child is at immediate risk of harm you should call the relevant social work locality team. If you are not sure which team the referral should be sent to, please call the Social Services line listed above and they will help direct your referral to the correct team depending on the family’s address. 

If you are worried that someone is in immediate danger please call 999.

If you are worried that a child or young person is at immediate risk, please contact the 'Assessment and Access Team' immediately on 020 7361 3013.

Out of Hours
(5pm – 9am and weekends): Please contact the 'Emergency Duty Team'  on 020 7373 2227, or email: [email protected]

Social Services Line provides a single point of contact for professionals and members of the public who want to seek support or raise concerns about a child and pass on your concerns to the correct social work team who will listen, assess your concerns, and can take action if a child is at risk.

If you're not sure whether a child is at risk you can discuss the circumstances with the Early Help Service (contact details below) or with someone else who works with children, such as a teacher, health visitor or the NSPCC.

Early Help Service for families when difficulties first start

If you have concers about a child who is not in immediate danger and you would like to discuss with a member of the Early Help team, you may reach a member of the team on:

Tel: 020 7598 4601 or 020 7361 4129

Email: [email protected]

For further information about the help and support available for families visit Early Help and family support.

Related Pages

  1. Early Help and Family Hubs

Page last reviewed: 17/03/2024

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