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Child and family safety


Self-isolating can bring new unsettling challenges for you and your family. If you are worried about your safety or the safety of your child, please contact the following teams:

Please call the Social Services helpline on 020 7361 3013 (Monday – Friday 9am – 5pm) or email [email protected].

The out of hours Emergency Duty Team is also available from 5pm – 9am and during weekends on 020 7373 2227. In an emergency, please call 999.

Child abuse

A new campaign in Kensington and Chelsea and Westminster is asking everyone to pay attention to the children and families around them during the Coronavirus lockdown to help to protect vulnerable children. Due to the Coronavirus lockdown, children will be seeing fewer adults who they may normally trust to open up to about abuse or feeling unsafe at home. If you’re concerned a child is being harmed or abused, contact Children’s Services

Domestic abuse

If you are affected by domestic abuse, support is available to you through a number of  domestic abuse services across RBKC during this period:

  • The Angelou Partnership (translators available): 0808 801 0660 or 020 8741 7008
  • Women’s Aid via instant messaging service or email support
  • Save Lives advice and resources to support you during the Coronavirus outbreak (the site can be closed quickly using the big pink button and is automatically deleted from your history)
  • #silentsolution if you need to speak to the police but cannot speak out loud
  • Hestia’s Bright Sky App, free app which displays as a weather app
  • The National Domestic Abuse Helpline available 24 hrs a day: 0808 2000 247
  • Join a virtual seminar about positive parenting, for parents with children 2-18 years old. Brought to you by 'Total Family Coaching', find out more here.
  • Find out about the 'Freedom Programme', a women's support group for those suffering domestic violence by their partners here.
Last Updated 23/12/2020

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