Shelter
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Shelter provides advice about homelessness, housing benefit, private renting, money, eviction, repossession, energy problems, repairs and home safety. For further information, visit the Shelter London Public Advice Line.
Helplines and support:
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An emergency helpline is available Monday-Friday 8am – 6pm, excluding bank holidays for urgent cases of homelessness.
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For Under 25's our helpline is part of the London Youth Gateway service.
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For over 25's our helpline is part of the STAR partnership.
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Our legal team can help you if you are eligible for Legal Aid, for example, if you need to go to court about a housing problem or to challenge a council’s homelessness decision. To make an appointment with the legal team, please call 0344 515 1212 between 9am and 5pm, Monday to Friday.
Who to contact
- Telephone
- 0808 800 4444 (Shelter emergency helpline) 0808 800 4444 (Shelter emergency helpline) 0330 053 6091 (Under 25 London helpline) 0330 053 6091 (Under 25 London helpline) 0344 515 1540 (25 and over London helpline) 0344 515 1540 (25 and over London helpline)
- Website
- Shelter
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