Early Help Service


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Early Help in Kensington and Chelsea is a way of getting extra support when needed. Our integrated 0-19 (25 with SEND) service aims to help families when difficulties first begin so that we can support them with finding solutions quickly. Through our Family Hub Model, we aim to work with families to understand their needs and ensure they receive the right support at the right time. We will provide support through a variety of community-based settings including children’s centres and schools as well as in the family home. 

Early help means responding promptly if a child is at immediate risk of harm (or has other significant or complex needs) as much as it means responding to a need which only requires advice or guidance. 

Early Help thinks about the needs of the whole family and aims to prevent or reduce the need for specialist interventions, unless they are absolutely the correct response to meet the need and resolve the problem.

Our partnership approach will ensure that families do not have to keep repeating their story. A lead practitioner will bring other professionals around the family as needed.

What type of help is available?

There are a number of services available, both locally and nationally, to support families.

Services to assist and support parents include:

  • parenting programmes designed to help parents increase their understanding and confidence in parenting. For more information on the programmes available, please email [email protected]
  • free training sessions are available in the North locality and South locality for parents, covering subjects such as first aid, childcare, confidence building and ICT
  • support and information on family health issues and disability services
  • support and advice for parents and children on child behaviour, and mental and emotional wellbeing (these services are commonly referred to as part of the Child Adolescent Mental Health Service (CAMHS)

For more information, please download here the Early Help leaflet or the Early Help model of support guide.

You can also visit the Family Safety and Social Care section in the Family Information Service directory.

Getting help

If you are worried that a child or young person is at immediate risk, please contact the 'Assessment and Access Team' immediately on 020 7361 3013.

Out of Hours
(5pm – 9am and weekends): Please contact the 'Emergency Duty Team'  on 020 7373 2227), or email: [email protected].

Note: If you feel urgent action is needed contact the police on 999

Safeguarding children is everybody’s responsibility. It is important to act fast if you suspect abuse as some signs of abuse can disappear quickly. You do not have to give your name and your conversation will be treated confidentially.  

If you are a parent and need one-to-one support; or if you are a carer or a professional and have concerns about a child or a young person you should get in contact with the Early Help team on the contact details below.

Who to contact

020 7598 4601 / 020 7361 4129 020 7598 4601 / 020 7361 4129
[email protected]

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