Museums Vacancies

Make every visit count – lead the team welcoming our museum guests

As a Casual Senior Visitor Experience Officer, you’ll play a vital role in the smooth and safe operation of Leighton House and Sambourne House. You’ll be there to make sure the visitor experience runs to a high standard – whether you’re leading a team, welcoming guests or safeguarding our spaces. We’re all in – and in this casual role, you’ll choose when to get involved.

Hourly Rate: £17.73 + Weekend Enhancement (£7.42)

Working Style

You’ll work on a casual basis, choosing shifts that suit you, while still playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.

What you’ll be doing

You’ll act as duty manager across both Leighton House and Sambourne House, stepping in to support daily operations and commercial events when needed. As the senior person on site, you’ll lead a team of Visitor Experience Assistants and volunteer Room Stewards, making sure visitors receive a warm, helpful and safe experience throughout their visit.

You’ll also support the running of the museum shops – from working the till system to checking displays and monitoring stock levels – helping us maximise retail income. Alongside this, you’ll oversee safety and security on site, carrying out daily health and safety checks, opening and closing the buildings and being a registered keyholder. You’ll also act as First Aider and Fire Warden during your shifts.

As part of the wider team, you’ll take on operational tasks like rota planning, basic admin support, cash handling and liaising with contractors to keep the museums clean and running smoothly.

For further details, please review the Job Description and Person Specification.

What you’ll bring

You’ll have experience working in a museum, gallery or heritage setting, where you’ve delivered excellent visitor service. You’ll also have experience leading or supervising a team, with the confidence to train and motivate staff and volunteers alike.

You’ll understand what good visitor care looks like and be confident dealing with a wide range of people and access needs. You’ll also bring experience in premises management and security, along with some knowledge of retail operations, such as stock control and point-of-sale systems.

Highly organised and detail-focused, you’ll be comfortable managing your own workload with minimal supervision. You’ll also have strong communication skills, a practical mindset and a calm, approachable style.

Why join us

At RBKC, we’re all in – investing in our people, our communities and our future.

This flexible, casual role has a competitive salary, with time and a half for weekend shifts. You’ll get the chance to work in two of London’s most remarkable historic homes, helping shape how visitors experience art, culture and history in a welcoming environment.

You’ll join a supportive and passionate team, where you’ll feel valued for your contributions and encouraged to grow. Whether you want to develop your skills in heritage, leadership or customer service, you’ll be given the space and support to do so.

About Us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

In this role, you’ll bring that same commitment to every shift – helping your team, supporting the smooth running of operations and making each visitor feel at home. Your efforts will shape the experience people take away from these iconic buildings, making culture and heritage more accessible and enjoyable for all.

Application & Interview details

We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.

Please apply online   explaining how you meet the requirements set out in the person specification and job description. 

Applications close Sunday 14 September at 23:55pm (BST)

Interviews for this position will take place in person at Leighton House Museum between 1st – 3rd October.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.