Museums Vacancies
Join our dedicated and friendly team at Leighton House and Sambourne House.
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Senior Visitor Experience Officer
Central London
£16.90 per hour
Casual contract
Closing date: 14 March 2024
Interview date: Week commencing 18th March 2024
About us
Welcome to your new career in museums and heritage
The Royal Borough of Kensington and Chelsea manages two of the most important house museums in London: Leighton House, the former studio-house of the Victorian artist Frederic, Lord Leighton; and Sambourne House, home of the legendary illustrator Linley Sambourne and a rare example of the 'House Beautiful' style of the late nineteenth century. Having recently completed an £9.6 million refurbishment of Leighton House, we now offer an improved visitor experience across both museum sites.
The Role
Welcoming visitors to these two unique and inspiring heritage environments is a rare privilege. Heading up a team of staff and volunteers, you’ll lead by example, engaging visitors and shaping our public face. This means input to every part of the visitor journey, from our ticketing system to our new online shop offer. You’ll also oversee operations in our new museum shops. Behind the scenes, you’ll ensure everything runs equally smoothly, from staff training and rotas to health and safety. It’s a busy, varied role that offers hands-on connection with every aspect of managing a heritage attraction.
This role works on a casual ‘as and when’ basis.
Please refer to the Job Description for more information.
About You
You’re likely to have experience of delivering excellent visitor experience at a visitor attraction – ideally in the museum or galleries sector. The ability to motivate, train and inspire others is key. Experience of online ticketing or managing a retail function would be welcome and you’ll have good IT skills. Highly organised with precise attention to detail, you’ll be able to prioritise your own workload and work as part of a team. Excellent written and spoken communication skills are essential.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.