Skip to main content
Leighton House

Museums Vacancies

Join our dedicated and friendly team at Leighton House and Sambourne House.

Our Learning Officer with visitors at Leighton House

Senior Visitor Experience Officer

Central London

£27,009 - £31,155 (FTE) + benefits

4 days per week, including 1 weekend day per week

 

About us

The Royal Borough of Kensington and Chelsea manages two of the most important house museums in London: Leighton House, the former studio-house of the Victorian artist Frederic, Lord Leighton; and Sambourne House, home of the legendary illustrator Linley Sambourne and a rare example of the 'House Beautiful' style of the late nineteenth century. Having completed an £8 million refurbishment of Leighton House that will offer an improved visitor experience, we’re getting ready to re-open both properties in Autumn 2022.

 

The role

Welcoming visitors to these two unique and inspiring heritage environments is a rare privilege. Heading up a team of staff and volunteers, you’ll lead by example, engaging visitors and shaping our public face. This means input to every part of the visitor journey, from our ticketing system to our new online shop offer. You’ll also oversee operations in our new museum shops. Behind the scenes, you’ll ensure everything runs equally smoothly, from staff training and rotas to health and safety. It’s a busy, varied role that offers hands-on connection with every aspect of managing a heritage attraction.

 

About you

You’re likely to have experience of delivering excellent visitor experience at a visitor attraction – ideally in the museum or galleries sector. The ability to motivate, train and inspire others is key.  Experience of online ticketing or managing a retail function would be welcome and you’ll have good IT skills. Highly organised with precise attention to detail, you’ll be able to prioritise your own workload and work as part of a team. Excellent written and spoken communication skills are essential. 

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

 

Closing date: 29 June 2022

Interview date: 7 July 2022

Apply here

 

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.