Support for families (Early Help)


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One-to-one family support (Early Help)

Our Early Help services are continuing to provide support for families during this period, in a different way. If you are already receiving one-to-one support from our Early Help team, your practitioner will contact you weekly or fortnightly via telephone or video call. There will be no face-to-face support or home visits during this period.

If you would like one-to-one family support (including referrals for extra support) you can call our contact our Early Help team on:

Phone: 020 7598 4608 or 020 7361 4129 

Email: [email protected]

Please visit the Family Lives website for advice on how to cope practically and emotionally as a family during this period.

Please view Homestart's flyer with details of support for families.

See the latest lockdown issue of our newsletter for latest information.

For support for families in different languages, please visit or contact:

Doctors of the World

Al-Hasaniya Moroccan Women Centre (in Arabic and Moroccan): 07770511808

The Abbey Centre for BME communities (in Arabic, Bengali and Spanish): 07701351224 or [email protected]

Midaye Somali Development Network (in Somali, Amharic and Arabic): 07593440944

Midaye Somali Development Network have a new programme for the Somali speaking community Ramadan community workshop leaflet (Somali speakers)

Al-Manaar Muslim Cultural Heritage Centre (in Arabic and French): 07771545581 or [email protected]

Relationship support

Relationships aren’t built on the expectation that you’ll be spending all day, every day with that person. Please find advice about how to give yourself a break and develop a new ‘normal’ during these circumstances to help make your relationship a bit smoother.

You can watch the experiences of children and young people who have parents that don’t get along in this five minute video. The stories explain the impact of different types of parental conflict, from parents arguing, to a lack of warmth to fraught contact arrangements. Note that this video was developed before the coronavirus outbreak. 

The Building Relationships for Stronger Families Programme is continuing to offer support to parents who are struggling with their relationship with their partner or ex-partner by Zoom sessions. Watch this video

See It Differently have 4 short videos that demonstrate how small changes can make life easier for everyone in the family, reducing the impact of arguments on children. They also offer a secure web chat session with one of their listeners. 

In addition, here you can access guidelines for parents of children or adolescents with violent or destructive behaviours.

Parenting support

If you are regularly attending parenting groups, the Early Help team will contact you via the phone for parenting advice and strategies, particularly whilst self-isolating.

Families who receive parenting support can continue to access advise by contacting:

020 7598 4608 or 020 7361 4129, or [email protected] 

Upcoming Parenting Programmes with Total Family Coaching will now take place online, starting from Monday 20th April. Please find the full schedule of programmes.

Parenting support leaflet for Under 5s  Information to help babies, young children, parents and carers during the COVID-19 Crisis.

Yoopies has created A parents' Guide to Black Lives Matters

See our living with teens during lockdown factsheet.

Young carers

The Council website has information on the support and advice available for young carers.

Family Action is currently pausing the allocation of personal budgets for young carers until home visiting can be resumed safely, in line with government guidance. Regular contact and support will be maintained with families that already work with Family Action, including providing online resources such as activities for children and mental health support. For more information, please contact [email protected].  

The Family Hub is facilitating a fortnightly virtual group for Young Carers where you join in fun activities or discussions. If you are a Young Carer and would like to join the group please feel free to contact the Early Help Service on 020 7598 4608 or 020 7361 4129, or [email protected].

Page last reviewed: 11/03/2024

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