Your feedback, and our responses, about the SEND Local Offer 2024
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Every year, the local authority publishes feedback from users of our SEND Local Offer website. We also set out how we have addressed, or plan to address, the issues raised. All feedback we receive is used to make the website more helpful and easy to use.
The following comments reflect the feedback given by young people with SEND and their families during the year 2023-2024.
Select a comment below to see how we will use the feedback provided:
There are broken links which lead to error 404 pages
We heard your feedback regarding broken links leading to Error 404 pages. To resolve this, we implemented a weekly audit process to identify and fix broken links on the Local Offer website. This ensures that users have a seamless experience accessing important resources and services. Additionally, a supported intern conducted a focused review of specific areas of the Local Offer such as the Disabled Children’s service and Children’s centre, identifying the broken links and rectifying these issues promptly.
We would like to know what activities are taking place during the Holidays
Parents shared their desire for a more dynamic and varied list of activities on the 'What’s On' section. In response, since September 2024, we have added numerous engaging activities, such as Inclusive Cycling, Sensory Museum Tours, and Music Therapy Sessions. These updates aim to cater to a diverse range of interests and needs, offering families more options to participate in meaningful events.
How can we easily search for services and activities?
We received feedback highlighting confusion about how services and activities were discovered on the Local Offer. To address this, we clarified the use of tagging, which involves linking associated keywords to pages. This ensures that if a parent searches for terms like "Museum," the relevant services offering holiday activities page will appear. We now perform weekly checks to ensure services and activities are accurately labelled and aligned with their categories, improving the website experience for all families.