Kensington and Chelsea Register Office - Opening hours

Opening times for the Register Office at Kensington Town Hall.

Please time your visit so that you arrive no later than 30 minutes before closing time.

The Register Office runs an appointment system so please make sure you have made an advance booking for any of the services we provide.

If you wish to make an appointment to register a birth or death you should use our online booking system

If you wish to use any of our other services you should ring us on 020 7361 4100 during our office hours to make an appointment/booking. 

Day Opening hours 
Monday 8.30am to 5pm
Tuesday 8.30am to 5pm
Wednesday 8.30am to 5pm
Thursday 8.30am to 5pm
Friday 8.30am to 5pm
Saturday Closed
Sunday and bank holidays Closed

Staff training closure

The Register Office is closed between 9am and 10am for staff training every Wednesday.

Scheduled closures

We will be closed on the following days due to bank holidays and other scheduled closures.

  • 27 August 2018
  • 25 December 2018
  • 26 December 2018

Emergency service - for the registration of deaths outside of our normal office hours 

An emergency service (for example, on religious grounds) for the registration of deaths is available on a 'non-guaranteed' basis on Sundays and Bank Holidays, excepting UK Religious Holidays; Good Friday, Easter Sunday, Whit Sunday, Christmas Day and Boxing Day. For details of the emergency service provided during this holiday season please see below:

  • 23 December 2018: emergency service
  • 24 December 2918: normal service
  • 25 December 2018: no service available
  • 26 December 2018: no service available
  • 30 December 2018: emergency service
  • 31 December 2018: normal service
  • 1 January 2019: no service available

The telephone number for this service is 020 7361 3000 however it is only for use in an emergency.

This telephone number is for the Borough Duty Officer who will then contact the Registration Officer on call. You must telephone between the hours of 9am and 10am if you require to be seen that day.

A Green Burial Form may be issued only if the Medical Certificate of Cause of Death is completed correctly by the Doctor certifying death and if the death does not need to be reported to the Coroner. You will need to travel to the location of the Officer on call.

You should then make arrangements to re-attend the Register Office on the next working day in order to register the death in full.

Here at the Registration Office we adhere to a nationally agreed set of standards and If you are interested in how we are performing then please read our Service Delivery Agreement page.