Contact the business rates team

Agent and landlord enquiries

If you're agent or landlord instructed by a ratepayer or tenant, you need to attach their Letter of Authority (LOA) to your enquiry.

The LOA must: 

• be signed by a director or a secretary named on Companies House records or by the sole trader or proprietor
• state what you can authorise, such as account reviews, payments or applications for relief and credits
• give a correspondence address if we need to issue demands directly to you
• be dated within the last 12 months
• come directly from the ratepayer or tenant on their company headed paper

We can't accept:

• an LOA on landlord or agent headed paper
• a clause within a tenancy or licence agreement
• an email giving you authority from an unverified email address 

How to contact us

If you have any questions about business rates:

• email: [email protected]
• telephone: 020 7361 2828
• post: RBKC business rates, PO Box 10413, Town Hall, Hornton Street, London, W8 7WT
• in person: Contact Centre at Kensington Town Hall