Digital Inclusion Service
| Name of organisation | Contact name | Phone number | Address | Website |
|---|---|---|---|---|
| Age UK Kensington and Chelsea | Ximena Chiesa | 020 8969 9105 | 1 Thorpe Close, W10 5XL | www.aukc.org.uk |
| Dadihiye Somali Development Organisation | Osman Yusuf | 07496 848301 | Unit H, 1 Thorpe Close, W10 5XL | dadihiye.co.uk |
| Dalgarno Trust | Ouafae El Mansouri | 020 8969 6300 | 1 Webb Cl, W10 5QB | dalgarnotrust.org.uk |
| Equal People Mencap | Sonia Timlett | 020 8964 0544 | 73 St Charles Square, W10 6EJ | equalpeoplemencap.org.uk |
| French African Welfare Association (FAWA) | Marie Tameze | 020 8761 9397 07538 082886 |
Canalside House, 383 Ladbroke Grove, W10 5AA | fawauk.org |
| Healthwatch Kensington and Chelsea | Charlotte Williams | 020 8968 7049 | The Stowe Centre, 258 Harrow Road, Marylebone, W2 5ES | healthwatchrbkc.org.uk |
| Lancaster West Neighbourhood Team | Khadra Ibrahim | 07923 381940 | Unit 22, Baseline Studio, Whitchurch Road, W11 4AT | wearew11.org |
| Neighbourhood CHUMS | Jill Brown | 07407 258738 | Marley House, Henry Dickens Court, St Anns Road, W11 4DJ | N/A |
| Nucleus Legal Advice | Megan Redhouse | 020 7373 4005 | 298 Old Brompton Road, SW5 9JF | nucleus.org.uk |
| Open Age | Main office | 020 4516 9978 | The Second Half Centre, St Charles Centre for Health and Wellbeing, Exmoor Street, W10 6DZ | openage.org.uk |
| Pepper Pot Centre | Michael Ochwa | 020 8986 6940 | 1a Thorpe Close, W10 5XL | pepperpotcentre.org.uk |
| Prospects (Kensington) Ltd | Joanna Edward | 020 8969 1777 | 145 Acklam Road, W10 5YX | prospectskensington.weebly.com |
| Restart Lives | Tess | 07840 006931 | 35–47 Bethnal Green Road, E1 6LA | restartlives.org |
| SMART | Kara Kyle | 020 7376 4668 020 7376 4667 |
Units 1 and 2, Worlds End Estate, SW10 0HE | smartlondon.org.uk |
| Westway Trust | Grazia Mereu | 07842 425366 | 1 Thorpe Close, W10 5XL | westway.org |
| Organisation | Name of the activity | How to access | When | Digital skills and support offer description |
|---|---|---|---|---|
| Age UK Kensington and Chelsea | Digital Clinic | In-person Drop-in |
Every third Thursday of the month, 2pm to 4pm (Kensington Library) Last Thursday of the month, 10am to 12pm (Chelsea Library) Last Friday of the month, 2pm to 4pm (North Kensington Library) |
Whether you’ve never used a mobile phone, want to learn how to send a text message, or need help downloading the latest app, these friendly one-to-one sessions remove the stress of technology and replace it with a sense of achievement and fun. |
| Dadihiye Somali Development Organisation | Drop-in advice support, supplementary school, sewing class | In-person Drop-in Group activity Online |
Monday to Friday: 9:30am to 5pm (Drop-in advice) Tuesdays: 5pm to 7pm (Supplementary school) Tuesdays: 10am to 4pm (Sewing class and women’s group) Thursdays: 11am to 1pm (Women’s group) Youth activities and digital support programmes run monthly depending on funding |
Digital support programmes run on a monthly basis. Contact the organisation to find out about current provision. |
| Dalgarno Trust | Regular and ongoing activity | In-person Group activity Drop-in |
Wednesdays: 10am to 12pm | Free digital skills support for Kensington and Chelsea borough residents. Learn computers, smartphones, tablets, emails, online services, the NHS App, and more. Build confidence, save time and money, and enjoy the benefits of being online. |
| Equal People Mencap | Digital drop-in for adults with learning disabilities | In-person Group activity Drop-in |
Wednesdays: 11am to 1pm | Free support sessions for adults with learning disabilities to learn and get help with computers, smartphones, tablets, emails, and online services. |
| French African Welfare Association | Health wellbeing advice and support | In-person Drop-in By appointment Group activity By referral |
Monday to Friday: 10am to 5pm | Support for older residents to use the NHS and other apps to access services. |
| Healthwatch Kensington and Chelsea | Information, advice and signposting service | In-person Online Telephone |
Sessions are advertised in the newsletter and on the website. The service can also be accessed online and through the advice line. | Local champion for health and social care. Provides information, advice and signposting through online services and an advice line, and regularly attends health settings. |
| Lancaster West Neighbourhood Team | Digital Ambassador Drop-in Support | In-person Drop-in By appointment Group activity |
Weekly every Thursday, 9am to 1pm. One-to-one sessions available by appointment, tailored to individual availability and Digital Ambassador availability. |
Free weekly drop-in sessions offering digital support to residents. Trained Digital Ambassadors help with getting online, using the Learn My Way platform, and provide one-to-one guidance tailored to individual needs. |
| Libraries and Archives | Digital Help | In-person | Check page 7 for detailed information | IT help sessions for people struggling with digital skills. Delivered by trained volunteers and overseen by library staff. Attend with or without a device to get help using the internet and more. |
| CHUMS Resource Centre | CHUMS Resource Centre free IT Hub support | In-person Drop-in |
Monday to Thursday: 11am to 1pm | Free access to computers, plus provision of basic IT/computer skills training and ongoing support for beginners. |
| Nucleus Legal Advice | Drop-in advice | In-person Drop-in |
Every week on Tuesday and Thursday: 10am to 12:30pm |
Advice on individual situations. Free expert legal advice for all matters related to social welfare. |
| Open Age | Regular and ongoing activities | In-person By appointment Drop-in |
Monday to Friday: 10am to 5pm | One-to-one and small group support for digitally excluded residents. Activities include tailored digital learning courses and short digital drop-in sessions. |
| Pepper Pot Centre | Drop-in tech help for older residents | In-person Drop-in By appointment Group activity |
Tuesdays: 11am to 2pm | One-to-one digital support for older residents, helping build confidence with smartphones, tablets, laptops, and online services through friendly sessions. |
| Prospects (Kensington) Ltd | Internet Access Support and Digital Skills training | In-person By appointment Group activity |
Monday to Friday: 11am to 7pm | One-to-one help for people with little or no digital skills to access the internet. Training ranges from beginner to advanced digital skills. |
| Restart Lives | Digital Inclusion Support | In-person Online By appointment Drop-in |
Any day and time | Support for homeless and temporarily housed individuals, including access to SIM cards, charging cables, and digital tools for job seeking, social connection, and health. Monthly laptop access is also available for job searches and writing CVs. |
| SMART | Digital Inclusion Support | By appointment | By appointment | Support and training for people affected by mental ill health to access specialist digital inclusion services. |
| Westway Trust | Getting started in Digital Skills | Group activity Attend an initial assessment session |
Mondays and Wednesdays: 1:30pm to 4pm (EDSQ Entry Level 3) Thursdays: 9:30am to 3pm (EDSQ Level 1) Mondays: 5pm to 7:30pm (Excel) Tuesdays and Thursdays: 1:30pm to 4pm (Digital skills for the workplace) |
Supports digitally excluded individuals to learn how to use computers, smartphones, and the internet. Also offers accredited courses for further study or employment opportunities. |
| Organisation | When | How to access | Devices offered |
|---|---|---|---|
| Dalgarno Trust | Wednesdays: 10am to 12pm | Drop-in | Computers, tablets |
| Lancaster West Neighbourhood Team | Weekly every Thursday: 9am to 1pm | Drop-in By appointment |
Free access to Wi-Fi and 11 desktop computers. A welcoming public space for job searching, online learning, and digital support. |
| Libraries and Archives | Listed on page 7 | Drop-in | Laptops and tablets available at all sessions |
| Neighbourhood CHUMS | Weekly every Monday, Tuesday and Wednesday: 11am to 2pm |
Drop-in | All-in-one PCs, keyboard and mouse |
| Open Age | Main office – 020 4516 9978 | By appointment | Contact Angela (020 4516 9972) for questions or advice about accessing a loaned tablet for further digital skills support. |
| Prospects (Kensington) Ltd | Tuesday to Friday: 11am to 7pm | By appointment Set classes |
Computers, mice, keyboards, headphones |
| SMART | By appointment – call 020 7376 4667 or email [email protected] |
By appointment | Access to devices and data through the Good Things Foundation. |
Last updated: 1 July 2026