Community equipment provider NRS Healthcare – important update

Our community equipment provider, NRS Healthcare recently suffered a cyber security attack, as have other providers delivering these services elsewhere.
NRS provide equipment such as hospital beds, hoists and grab rails that support independent living and are used by councils and the NHS across the country.
We do not currently know the details of any possible security breach or if any personal data has been obtained. We are working alongside our partners to liaise with NRS about the cyber-attack, and our data protection teams are closely monitoring the situation to establish what data, if any, has been compromised. 
As a preventative measure, we would encourage service users to be extra vigilant with any phone calls, emails or visits from people they do not know. NRS staff will always be happy to provide identification when asked.
If you received equipment from NRS and have any questions or concerns, you can email [email protected]
Anyone who is concerned or would like further information, either for themselves or for a family member or friend, can contact us by calling 020 7361 2644 from Monday to Friday between 9am and 5pm.

Our previous community equipment provider, Medequip, also suffered a cyber attack and had data stolen. Although Medequip is no longer involved in Kensington and Chelsea it still has personal records on former users of their service. This would include name, address, and phone numbers.  We do not yet know if there has been a threat to publish any of this data and together with our partners are liaising with Medequip to be kept informed of what is happening. 

Last updated: 28 May 2024