Contact us using a British Sign Language interpreter
If you use British Sign Language, you can contact us using a sign language interpreter through our InterpretersLive! Service, provided by Sign Solutions.
Download the InterpretersLive! App
Watch the video for an overview of the new InterpretersLive! App.
Video: InterpretersLive! New App
Full transcript of this video
[00:00] interpreters live is launching its first ever new app which will allow the deaf community to use many features all in one place and the interpreters live app is available on google play and the app store the interpreters live directory hosts all organisations that can be contacted for free through the app [Music] [Music] [Music] [Music] if it's live it's interpreters live
- Download the InterpretersLive! App (IOS) from the Apple App Store
- Download the InterpretersLive! App (Android) from Google Play
InterpretersLive! User guide
A video user guide to show you how to use InterpretersLive! in a few simple steps.
Video: InterpretersLive! New App
Full transcript of this video
[00:00] to use interpreters live on any mobile device head to your app store and search for interpreters live app once you've found it download it to your device you will automatically be connected to the app's home page if this doesn't happen you can search our frequently asked questions on the interpreters live website for more support you're now ready to use the interpreters live app on the home page you will see a number of different options available to get started you can click on the directory button and search for the
[00:48] organisation you want you can type in the name or you can scroll through the list until you find the organization you want to contact alternatively you can click call a BSL interpreter now to be connected to a BSL interpreter don't forget you can find more support and answers to lots of questions by clicking on the FAQ button in the interpreters live app you're now ready to use interpreters live click connect to a BSL interpreter to start your call you
- Visit the interpretersLive! website for more information about getting started with InterpretersLive!
Service availability
Our InterpretersLive! video service hours are 8am to midnight, 7 days a week. Outside of these hours contact us to pre-book an interpreter who can be online within 30 minutes.
Support and Troubleshooting
If you need help connecting to InterpretersLive! visit the InterpretersLive! website and read their Troubleshooting guide.
Complaints and feedback
To make a complaint or provide feedback on the service, visit the InterpretersLive! feedback page.
Privacy
Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, and all data is processed and held securely. As a certified organisation Sign Solutions are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.
Last updated: 7 April 2026