Contact us using a British Sign Language interpreter

Service availability

The SignVideo service is available:

Outside of these hours you can pre-book an interpreter. They can usually join within 30 minutes.

You can use the service through the app.

Watch the video for an overview of the SignVideo App.

A step-by-step user guide is also available.

A video user guide to show you how to use SignVideo in a few simple steps.

Transcript of this video

Hello. I'm here to explain to you about how our Video Relay Service, or VRS, works.

So a Deaf person and a hearing person in different locations are able to communicate via telephone.

So, let's show you how it works.

There's no need for a deaf person to register.

They can simply click on this link and they'll be connected to a fully qualified BSL interpreter who will then make that call for you.

Then that interpreter will relay that conversation.

BSL: "Hello, welcome to SignVideo. You need to call Lloyds Bank, correct?" "Yes, thank you."

BSL: "Hello. This is an interpreter call through SignVideo." "Yeah, that's okay. How can I help?"

BSL: "Hi, I'm just calling for a bit more information, please."

So, that's how it works. And the beauty of it is we don't need to give you any specialist equipment or no additional training or skills are needed.

We just provide you with a hyperlink that you can place onto your website and your organisation will be added to our SignVideo directory.

Deaf people can download the app for free.

It's really that simple for you to become accessible and inclusive for the Deaf BSL community.

If you are having difficulties connecting to SignVideo, check our FAQ page.

To make a complaint or share feedback on the service, please visit the SignVideo feedback page.

SignVideo’s Privicy Policy is available on our website.

Last updated: 9 July 2026