The Royal Borough of Kensington and Chelsea is delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! Service, provided by Sign Solutions.
This service is available during normal working hours of 9am to 5pm, Monday to Friday. If an interpreter is not immediately available, then you can hold or retry the call later.
Outside of these hours please leave your contact details in a video message and we will contact you to rearrange the call..
This service is accessible via a Windows supported devices and Apple Mac. When accessing the service for the first time via IPad or Android device contact us for your free App invitation.
You can email: firstname.lastname@example.org
You need a webcam and a broadband upload speed of 1mb and Flash player.
The service is compatible with the following browsers;
- Google Chrome version 46 and later
- Firefox version 45 and later
- Opera version 39 and later.
If you are using Safari 9 or Internet Explorer 11, when prompted please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.
If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide;
Alternatively, contact Sign Solutions for further help or to provide feedback on the service.
If you wish to make a complaint, please follow the guidelines set out in the video:
Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.