Report a problem in your MyRBKC account

  1. Find out what information you need to report faults and problems through a MyRBKC Account.

  2. Use this online form to report a food safety concern. Examples: suspected food poisoning or illegally imported food.

  3. Use this online form to report a health and safety concern in a shop, hotel, restaurant or any other commercial property (not residential).

  4. Use this form to report a noise or nuisance problem within the borough. Examples: loud music, DIY, building or road works, loud vehicles, alarms and more.

  5. Use this form to report a problem in a park. Examples: accidents, antisocial behaviour broken benches or bins and more.

  6. Use this form to report a planning breach. Examples: a breach of planning permission, demolition in conservation area, unauthorised advert or board or tables and chairs.

  7. Use this form to report a problem with roads and pavements. Examples: broken or damaged pavements, kerbs, guard rails, bollards or potholes.

  8. Use this form to report a street lighting or parking sign problem. Examples: damaged parking signs, illuminated signs, lampposts and  street lights.

  9. Use this online form to report a problem on a street. Examples: abandoned vehicles, graffiti, flyposting, dumped rubbish or deceased animals.

  10. Use this form to report suspected fraud. You can raise your concerns regarding suspected fraud and corruption within or against the Council by completing this form. 

  11. Use this form to report a problem with trees managed by the Council.

  12. Use this form to report a missed waste collection or a problem with your waste collection.

  13. Use this form to request a waste collection or inform us to resume a waste collection.   

  14. To report a water leak in the street, please contact Thames Water on 0800 714 614 or report it on the Thames Water website.

  15. Find out what information you need to report a problem with street name signs.

  16. Find out how to report a problem with traffic lights and other road issues.

What you need to report faults and problems through your MyRBKC Account

You will need:

  • Internet access
  • An active MyRBKC account
  • To read and accept the terms and conditions

Reporting a problem through your MyRBKC account will give you a copy of your report and its status. 

How to report a problem through your MyRBKC account 

  1. Go to MyRBKC Sign in.
  2. Enter your email address. The email address you used to register for a MyRBKC Account.
  3. Enter your password. The password you created when you registered a MyRBKC Account. 
  4. Click or tap the Sign in button.
  5. Click or tap the Report a problem link.
  6. Click or tap the relevant service area link.
  7. Click or tap the Start now button. 

How to track the problem you reported through MyRBKC account

  1. Go to MyRBKC Sign in.
  2. Enter your email address. The email address you used to register for a MyRBKC Account.
  3. Enter your Password. The password you created when you registered a MyRBKC Account.
  4. Click or tap the Sign in button.
  5. Click or tap the My activity link. 

Last updated: 11 May 2022