New shopping delivery service for vulnerable and isolated residents launches

Wednesday 10 June 2020

A brand-new shopping service to help those who are vulnerable or self-isolating with no support networks has been launched by Kensington and Chelsea Council, Kensington and Chelsea Social Council (KCSC), Age UK Kensington and Chelsea and voluntary sector organisations.

This service will help residents of any age who are able to buy their own food but are unable to leave the house because they may be self-isolating for 14 days, may be vulnerable or have an underlying medical condition and no support network. It has been particularly set up to support those who do not have access to the internet and therefore cannot buy or pay for shopping this way.

All residents need to do is call Kensington and Chelsea Council on 020 7361 4025 and if you meet the criteria, a local organisation will contact you to arrange a shopping list as well as method of repayment. A DBS checked volunteer will do your shopping and drop it off to your doorstep. Residents will only be asked to pay for the shopping. There will be no additional costs.

This shopping service is only for food and basic supplies and applies to residents who are not on the NHS Shielded list but would be defined as vulnerable and meet the criteria.

This list gives you an idea of the residents who the service is helping but is not exhaustive:

  • Residents who are self-isolating and are able to purchase their supplies
  • Older residents without support networks
  • People known to adult social care, mental health services, children’s services, drug and alcohol outreach service or housing; ​
  • Residents who have been referred by the voluntary sector or the Covid-19 Hub
  • Residents with underlying health conditions that make them vulnerable
  • Residents suffering domestic abuse, mental health issues and those who have a history of homelessness

Visit our Coronavirus portal for more information on food support offered by the Council throughout the Coronavirus pandemic.