Help if you're struggling to pay your Council Tax

Check if you can get a reduction

If you're finding it difficult to pay your Council Tax you may be able to get money off your bill.

use our benefits calculator to check your eligibility
if you have already applied and are waiting for a decision, your Council Tax is still payable until a decision is made

You can check the progress of your claim by contacting the Benefits team:

If you do not qualify for a Council Tax Reduction, we may still be able to help.

Paying by Direct Debit can make payments easier to manage:

you may be able to up to two additional instalments, which can reduce how much you pay each month
you can choose a payment date that works better for you
payments are taken automatically so you do not forgot

Available payment dates:

Phone: 020 7368 8906 (lines open 24 hours a day, 7 days a week)

It's important you contact us. We're here to help you as much as possible.

If you would like impartial advice the following organisations all offer free independent debt advice.

Last updated: 15 April 2026