Kensington and Chelsea Family Hubs privacy notice

Purpose for processing your information

The Royal Borough of Kensington and Chelsea provides two Family Hubs, which aim to improve access to preventative services (both universal and targeted) for children and their parents or carers. The services provided from the hubs aim to support families to understand and make effective changes that ultimately improve their health and wellbeing. The Family Hubs in Kensington and Chelsea are located as follows:

• North: Holmfield House Family Hub, 4-6 Golborne Road, London, W10 5PE
• South: Cheyne Family Hub, 10 Thorndike Close, London, SW10 0ST

Find more information about the Family Hub offer.

If you and your family might benefit from the support available, the Family Hub will gather relevant information from you to help ensure you receive the right support at the right time.

We collect the following information

If you require further information or advice from the Family Hub you can complete a Family Hub Registration Form providing your name and contact details which will result in a practitioner from the Family Hub contacting you. Parents can get a copy of the form from any of the Family Hubs, or from any of the partner organisations working as part of the Family Hub.

If, after talking with you, we feel you would benefit from further support and you agree, you will be asked to complete a more detailed form sharing your family’s personal details; this would include full names of everyone in your household, dates of birth, gender, full address and contact details (telephone and email), your ethnicity, housing and employment status, any disabilities or additional health needs, contact details of your GP, Health Visitor and any other service supporting your family, relationship status and languages spoken. This form will also ask you to describe your family’s needs and the support that may assist. If you would like help with completing this form, please contact the Family Hub and a with Early Help Practitioner or Early Years Practitioner will arrange an appointment to support you with this.

If you do not wish to complete this form or do not wish your information to be shared with any other service, then you can still receive a service without doing so but you may have to repeat your information if you require support in the future.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this data to allow the council to effectively target and plan the provision of services. For example, we may use statistics/numbers relating to ethnicity of families to measure reach of services to ensure we are reaching the whole community.

In some cases, the Council may use your information for another purpose if it has a legal duty to do so or to provide statistical returns to Government departments.

We may also share personal data if there is a risk of serious harm or threat to life.

To find out more about how we use your data, please consult the children's services web-page.

How we collect your information

We collect your information when you request support from the Family Hub, via the Family Hub Registration Form.

We may also gather information about your family through telephone contact with you or face to face in a meeting with you. If another service is contacting the Family Hub on your behalf then they may share your details with us by secure email.

When your family receive support from one of the Family Hub services, where appropriate we will produce with you a Family Plan. This plan will detail the support that you need and who will help you with your needs. This plan is shared with you but will also be shared with all of the services that are supporting you and your family, unless you tell us not to. It will be stored securely as part of your records.

The Family Hub also receives information from other services, these are:

• information of a new birth when you have agreed for Health Visiting to share these details
• information from the Department for Work and Pensions (DWP) regarding families who may be eligible for the 2 year old childcare offer

Who the information is shared with

Your information will be held on our secure database system called Plinth and may
be shared with other agencies that are based in the Family Hubs, unless you tell us not to. These include:

• Royal Borough of Kensington and Chelsea Children’s Services including Early
• Help, the Children’s Centres and Social Work teams
• Central and North West London Foundation Trust (School Nursing Service)
• Central London Community Healthcare NHS Trust (Health Visiting Service)
• Kensington and Chelsea Youth Hubs
• Voluntary and Community Sector organisations

Any details recorded on our database will only be accessed by those working as part of the Family Hub for the purposes of supporting your family and monitoring the effectiveness of services provided.

How long we keep your information

We will only keep your information for as long as is required by law and to provide you with the necessary services in line with our retention schedule. In general information related to the Family Hub providing a service to the family, recorded data (family’s personal details and contact information) will be retained until the youngest child in the family reaches the age of 25.

Each participating organisation working as part of the Family Hub have their own data retention policy and will ensure information is held in line with their own retention policies and legal requirements.

Your rights and access to your information

You have the right to request a copy of the information that we hold about you.

The UK General Data Protection Regulation also gives you additional rights that refer to how the council holds and uses your information.

Consequently, under certain circumstances, by law you have the right to:

• object to and restrict further processing of your data; however, this may
• affect service delivery to you
• request to have your data deleted where there is no compelling reason for
• its continued processing and provided that there are no legitimate grounds
• for retaining it
• request your data to be rectified if it is inaccurate or incomplete
• have your data transferred or copied should you move to another local
• authority area
• not be subject to automated decision-making including profiling

Information about how you can submit a subject access request can be found here.

If you have any concerns

Please contact us if you would like to know more about the information we hold about you and how we use it by contacting the manager of the relevant Family Hub
or via email at [email protected]

If you have any questions regarding your Data Protection rights, such as accessing your personal information, etc. or if you have a concern over the handling of your information. You can email the Council’s Information Management Team at [email protected]

If you are not satisfied with the council’s response you have a right to complain to the Information Commissioner’s Office (ICO)

Changes in your circumstances

You should notify us immediately if there are any changes in your circumstances and personal details so we can maintain an accurate and up to date record of your information