Visit us

We are here to help

Visit the Customer Service Centre if you need support with:

• accessing online services at our self-serve area
• making payments via our kiosk machines
• picking up or dropping off documents 
• contacting a council service/officer by phone in the building
• Council Tax, housing, benefits, accessible transport, and parking permits are some of the services accessible in person 

Opening hours

• Monday to Friday: 9am to 5pm
• Saturday and Sunday: closed

The safest and quickest way to access our services and support is through our website or by telephone, visit our Contact Us page.

Parking permits

If you are renewing your parking permit because you have received a receipt of a renewal pin reminder, you can renew via our online Parking Permits Renewal form.

If you need to make a change to your Purple Badge, visit the Town Hall for us to make the change while you wait. You need to bring your purple badge and the vehicle document for the new car or courtesy car confirming name, address, and vehicle registration mark. You may send someone on your behalf. If you cannot visit the Town Hall, email your details and vehicle to document [email protected].

If you do not have access to a computer, you are welcome to use the self-serve area within the Customer Services Centre where a member of staff will be available to support you.

Better access to services

If you do not have access to a computer, you are welcome to use the self-serve area within the Customer Services Centre where a member of staff will be available to support you.

Let us know if you will need help when attending your pre-booked appointment:

• step-free access to the Customer Service Centre via the Holland Street entrance
• British Sign Language (BSL) Video Link - Sign Language interpreter
• translation services
• inductions loops
• toilet facilities, including disabled toilets and baby changing

Our address and nearest public transport

Address

Customer Service Centre
Town Hall
Hornton Street
W8 7NX

Nearest public transport

Underground: High Street Kensington Station (District and Circle lines)

Buses: 9, 10,  27, 28, 49, 52, 70, 328, 452 and C1

Plan of Town Hall and Hornton Street area [PDF] (file size 615Kb)