Visit us

The Customer Service Centre at Kensington Town Hall is open for pre-booked appointments only. 

As a result of the Coronavirus pandemic, there have been some changes to our reception areas across the borough.

The Customer Service Centre at Kensington Town Hall  is open for pre-booked appointments only. If you have a pre-booked appointment, please wait outside the main entrance on Hornton Street for a member of staff to come and greet you. If you do not have an appointment you should not attend in person.

If you need to drop off paper work or are returning an application form, you can post it in the letterbox located on Holland Street, entitled out of hour payments and lettings.

For support, the Customer Contact Centre (our customer phone line) can be contacted between 8:30am and 5:30pm, Monday to Friday.

Contact us by email or telephone


Customer Service Centre
Town Hall
Hornton Street
W8 7NX

What to expect when you visit the customer service centre

Opening hours

DayOpening hours
Monday8.30am to 4.30pm
Tuesday8.30am to 4.30pm
Wednesday8.30am to 4.30pm
Thursday8.30am to 4.30pm
Friday8.30am to 4.30pm


Underground: High Street Kensington Station (District and Circle lines)

Buses: 328, 28, 49, 27, 9, 10, 52, 70, 452 and C1