Visit us

Christmas and New Year Contact Centre opening times

  • Monday 24 December -  8.30am to 3pm*
  • Tuesday 25 December - closed
  • Wednesday 26 December – closed
  • Thursday 27 December – 8.30am to 4.00pm*
  • Friday 28 December – 8.30am to 4.00pm*
  • Monday 31 December – 8.30am to 4.00pm*
  • Tuesday 1 January – closed
  • Wednesday 2 January - normal working hours resume

*Certain telephone services need to remain open to 5.30pm (but with limited staffing) until the out of hours service opens. These services include Enquiryline, Social Servicesline, Housingline, Streetline and Environmental Healthline.


Customer Service Centre
Town Hall
Hornton Street
W8 7NX

What to expect when you visit the customer service centre

Opening hours

Day Opening hours
Monday 8.30am to 5pm
Tuesday 8.30am to 5pm
Wednesday 8.30am to 5pm
Thursday 8.30am to 5pm
Friday 8.30am to 5pm
Saturday Closed
Sunday Closed


Underground: High Street Kensington Station (District and Circle lines)

Buses: 328, 28, 49, 27, 9, 10, 52, 70, 452 and C1