Terms of use for accessing any part of this website

The website https://www.rbkc.gov.uk/ has been designed, built and hosted by the Royal Borough of Kensington and Chelsea. By using or accessing any part of this website you agree to be bound by the following terms and conditions:

  • By using https://www.rbkc.gov.uk/ you agree to be legally bound by these terms, which shall take effect immediately on your first use of www.rbkc.gov.uk. If you do not agree to be legally bound by all the following terms please do not access and/or use https://www.rbkc.gov.uk/.
  • The Royal Borough may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by the Royal Borough. Your continued use of https://www.rbkc.gov.uk/ after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
  • If any of the following terms and conditions is illegal, invalid or unenforceable this will not affect the validity or enforceability of the remaining terms and conditions.
  • The relationship between you and the Royal Borough of Kensington and Chelsea will be governed by English law. You agree to submit all disputes to the jurisdiction of the English courts.

Limitations of liability

The Royal Borough of Kensington and Chelsea will use reasonable efforts to ensure that the information on this site is accurate. However, we cannot guarantee the accuracy of all information and we will accept no liability for any loss or damage incurred.

We shall also not be liable for your use or inability to use the site or the information or services that it contains.

Copyright and intellectual property

The copyright and material on this website is owned by Royal Borough of Kensington and Chelsea. The copyright laws of the United Kingdom protect it.

You can copy any information for your own personal use. But you may not republish, transmit, store, reproduce, communicate or make available to the public any of the information on this website.

Linked websites

The Royal Borough provides links to websites maintained by other organisations as part of our service, but we cannot accept any liability for their accuracy or content nor do we endorse any externally linked sites. We cannot guarantee that these links will always work. We do not have any control over the availability of linked pages.

Data protection statement

Any personal information that you provide to https://www.rbkc.gov.uk/ will handled by the Royal Borough in line with the Data Protection Act 1998.

Your information will not be used for any other purpose and will not be disclosed to any other parties or transferred to a country or territory outside the European Economic Area.

We will take reasonable and appropriate measures to ensure that your personal information is protected from unauthorised access or modification, unlawful destruction and improper use.

For more information see Royal Borough of Kensington and Chelsea online privacy statement.

However, the Internet is an open system and the Royal Borough can not guarantee that the personal information you have submitted will not be intercepted by others and decrypted. See Limitations of Liability.

Working and sharing with others

In June 2011 the Royal Borough of Kensington and Chelsea announced its proposed plans for integrated services with Westminster City Council and the London Borough of Hammersmith and Fulham. The Councils have agreed to look at areas where joint working would be effective. This will be on a three borough basis across some services, involving all three Councils and on a two borough basis for others, working with the Royal Borough of Kensington and Chelsea and one of the other Councils.

To enable the Councils to work effectively and maintain a high standard of services, some personal information will be shared across the Councils. Royal Borough of Kensington and Chelsea, Westminster, and Hammersmith and Fulham will handle personal information in accordance with the Data Protection Act. This information will continue to only be used for the purpose indicated when it was initially collected and only shared and accessed by those staff within the specific services. It will be held in a secure manner and will not be used for any other purpose without your permission.

For further information on the integrated working plans please see the Tri-borough implementation plans.

For information on how this may affect you please contact departments directly.

Changes to our privacy statement

If our privacy commitment changes, the changes will be posted on the website, so that you will always know what information is gathered, how it is used and whether it will be disclosed to anyone.

By submitting your personal information, you consent to the use of your information as set out in this statement.

Contact us

If you have any questions about this privacy statement or data protection issues generally, you can contact dataprotection@rbkc.gov.uk

Use of IP addresses

We collect IP addresses only for the purposes of system administration and to audit the use of our site. We do not link IP addresses to anything personally identifiable, which means that while your user session will be logged, you will remain anonymous to us.

What is a cookie?

Cookies are small pieces of information stored by your browser on your computer’s hard drive. Cookies keep track of your use of the website and provide you with customised content.

By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies

What is tort?

Tort is doing something that harms someone else. It may result in a claim for damages.